Computer Basics - Windows 7/10 - Desktop IT Support Training
- 4.2
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Brief Introduction
Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computersDescription
Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages.
Some examples of included modules are as follows:
· Physical checks that can be completed during initial troubleshooting, such as making sure that cables are plugged in correctly.
· Some of the common fixes for slow PCs, including how to use the Task Manager utility, both through the GUI and through the Windows command line.
· How to identify the operating system of a computer you are investigating a problem with.
· How to determine the hostname and IP address of a computer system
· An overview of where to access settings for multiple monitors and how to change the screen order and screen resolution on a computer.
· How to setup a network printer that is located on your organisation’s local area network.
· Information on what to include within a helpdesk ticket so that an issue can be resolved as quickly as possible, also useful for passing tickets between internal IT departments.
Requirements
- To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)
John Courtenay
4.2 Raiting
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Computer Basics - Windows 7/10 - Desktop IT Support Training
- 4.2
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Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers Some examples of included modules are as follows:...
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