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Cultural intelligence: Become a global citizen

Approx. 19 hours to complete

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Course Summary

This course is designed to help learners develop cultural intelligence, or CQ, which is the ability to work effectively across cultures.

Key Learning Points

Learn how to improve communication, build trust, and avoid misunderstandings in cross-cultural interactions
Understand the four key components of CQ and how to apply them in a variety of cultural contexts
Explore case studies of successful cross-cultural interactions and develop strategies for your own experiences

Learning Outcomes

Develop cultural intelligence and improve cross-cultural interactions
Understand the four key components of CQ and how to apply them
Apply strategies for successful cross-cultural interactions in a variety of contexts

Prerequisites or good to have knowledge before taking this course

No prior knowledge or experience required
Basic knowledge of English language

Course Difficulty Level

Beginner

Course Format

Online self-paced course
Video lectures
Case studies

Similar Courses

Cross-Cultural Communication
Global Business
International Relations

Related Education Paths

Notable People in This Field

Erin Meyer
Fons Trompenaars

Related Books

Description

We now live in a truly global, interconnected world in which every manager requires a high level of cultural intelligence. In a diverse work environment, a successful leader must understand the cultural backgrounds, beliefs and attitudes of the people around them – or run the risk of failing to achieve the organisation’s goals. This course, via structured learning activities (video lectures, quizzes, discussion prompts, industry interviews and written assessments), will teach you that those with high ‘cultural intelligence’ – are good at spotting cultural differences and adapt their behaviour accordingly. You’ll develop cultural intelligence and sensitivity – key future-focused capabilities required of every leader.

Outline

Globalisation of people
Course welcome and introduction
Week 1 outline
1.1 Globalisation of business and people
1.2 Drivers of global migration
1.3 Working and living in the “Global Village”
Habit corner 1
Course overview
Learning activities and assessment
Explore further resources
Habit Corner
Recall: Check your understanding 1
Check your applied learning 1

Affinities and diversities
Week 2 outline
2.1 Rethink the concept of diversity
2.2 Understand the concept of affinity: What do we share?
2.3 “Cultural capital”
Explore further resources
Recall: Check your understanding 2
Check your applied learning 2

Developing Cultural Intelligence (CQ): Improving self
Week 3 outline
3.1 Discovering one’s cultural intelligence
3.2 Understanding multidimensional cultural values
3.3 Developing one’s cultural intelligence at work
Become a Global MBA learner
Explore further resources
Recall: Check your understanding 3
Check your applied learning 3

Applying and leveraging CQ: Leading others
Week 4 outline
4.1 Evaluating cultural environments
4.2 Adapting to different cultural environments
4.3 Managing culturally diverse teams
Explore further resources
Recall: Check your understanding 4
Check your applied learning 4

Global citizenship challenges
Week 5 outline
5.1 Changing sense of belonging
5.2 Understanding changes in traditional institutions
5.3 Challenges to transnational communities and families
Explore further resources
Check your understanding 5
Check your applied learning 5

Global mindset and competence: Becoming a Global Citizen
Week 6 outline
6.1 Relating individual consumption and business behaviour to global sustainability
6.2 Developing skills and competencies in promoting justice and fairness at global level
6.3 Individual global mindset and ethical businesses
Explore further resources
Recall: Check your understanding 6
Check your applied learning 6

Summary of User Reviews

Discover the importance of cultural intelligence with this course on Coursera. Users have had a positive experience with this course, praising its comprehensive approach to cultural intelligence.

Key Aspect Users Liked About This Course

Comprehensive approach to cultural intelligence

Pros from User Reviews

Highly informative and engaging lectures
Great resources and materials provided
Interactive assignments and quizzes
Helpful feedback from instructors
Practical applications for real-life situations

Cons from User Reviews

Some users found the course content to be too basic
Lengthy lectures could be condensed for better efficiency
Some users experienced technical difficulties with the platform
Limited opportunities for interaction with other students
Lack of diversity in case studies and examples

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