Customer Service Superstardom: Customers Will Love You
- 4.4
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Brief Introduction
Customer Service Sells. Great customer service experiences are a joy to us all, be the person customers rave aboutDescription
Customer Service is the gold standard for better business, and better business is better income. Happy days and rewards will come from your great service. Learn all the tricks to deal with customer service situations.
What our students say...
"The instructor was clear, concise, informative and engaging which made it a pleasure to participate. I will be recommending this course to my staff if not paying for them to take it."
-- Stefan (Customer Service and Communication for Success student)
"Excellent presentation, great content and knowledgeable presenter."
-- Damien (Customer Service and Communication for Success student)
Never stop believing in the importance of the single customer
Do you remember that first customer? The care you took to make sure that your customer service was "over the top" impressive? This customer was crucial to the business.
We all agree that customer service and communication is very important. So why do we see lots of poor examples? Have you experienced the rude call centre person? Or the sales assistant busy chatting to a coworker? We all have!
We all know what bad customer service feels like. The fact that you are looking at customer service courses means you're ahead of the rest. This course takes you back to customer service basics.
Every single customer is irreplaceable!
Customer Service and Communications Training leads you on a journey that exceeds your customer's expectations, outperforms your competitors and makes you a valuable employee.
Discover the secrets to creating a Customer Service competitive advantage.
Master Customer Service and Communications skills in this course and crush your competition.
Understand your attitude towards customer service and communication. This course is interactive and we guarantee that we will add our customer service experience to you in the course material and in our interactive course challenges.
If you don't communicate with customers, you serve someone who does. Customer service skills are effective in building relationships within your organisation too.
How do you stack up in Customer Service and Communications?
Customer Service and Communication Training offers:
Training from instructors who live the material
Expert advice from real life experiences
Powerful tips and tricks for success
Our interaction with you - discussion on your customer experiences
Challenging activities
A platform to share your knowledge
Enrol risk-free today with Udemy's 30 day, no questions asked, money back guarantee.
Click "take this course" now and make happier customers now.
Requirements
- Requirements
- Good knowledge of written and spoken English
- Commitment to improve your customer service and communication skills
- Commitment to completing all activities in the course
Knowledge
- Build successful and productive customer relationships
- Provide outstanding customer service
- Exceed customer expectations
- Build good will by understanding customer needs
- Look and feel great by staying energized, positive and in control
- Sharpen your communications skills, skills that can be improved over a lifetime
- State what customer service means in relation to all your customers
- Connect effectively with customers by phone and email with correct ettiquette
- Recognize how your attitude affects customer service
- Understand and deal with difficult customers, insults, threats and complaints
- Use outstanding customer service to generate return business
- Understand and use verbal and non-verbal communication
- Advance in their organisation through customer service success
Judy Clark
4.4 Raiting
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