Customer Service Training: Dealing with Difficult Customers
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Brief Introduction
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skillsDescription
Customer service is a necessary soft skill for anyone that has interactions with customers often. And knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors.
This course will show you the ECA Method for conflict management with difficult customers:
E = Empathy: Show sympathy and empathy to your customers.
C = Take Control: To achieve conflict resolution in customer service, you must take control of the situation.
A= Advocacy: Where we focus on turning upset customers into brand advocates.
Whether you are in customer relationship management, sales, business development, logistics, customer support, customer experience… this list could go on and on forever; the point is: if you deal with customers often, then you must be ready for conflict resolution with upset customers
Requirements
- Requirements
- To be open-minded/
- To not be a hater or a troll. In this course, we talk about how to calm you and bring you peace, so that you don’t make our days worse… I wouldn’t want for you to discover how we do it ;)
- Eagerness to improve your customer relationship management skills.
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