Brief Introduction
Identify and develop the most important communication skills: assertiveness and empathy.
Description
Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Being a good communicator is synonym to being a good leader.
Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.
Knowledge
- Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
- Identify the concept of communication to clarify its importance.
- Develop communication skills: assertiveness and empathy.
- Apply communication skills to performance feedback and achieve organizational objectives.
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