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Evaluating the Quality of Healthcare Delivery

Approx. 9 hours to complete

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Course Summary

This course teaches students about the quality of healthcare, including how to measure and improve it. Students will learn about topics such as patient safety, evidence-based medicine, and healthcare disparities.

Key Learning Points

Gain an understanding of the key concepts of healthcare quality
Learn how to measure and improve healthcare quality
Understand the importance of patient safety and evidence-based medicine

Learning Outcomes

Understand the importance of healthcare quality
Learn how to measure and improve healthcare quality
Gain knowledge on patient safety and evidence-based medicine

Prerequisites or good to have knowledge before taking this course

Basic understanding of healthcare
Familiarity with statistical analysis

Course Difficulty Level

Intermediate

Course Format

Online
Self-paced

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Notable People in This Field

Surgeon, Writer, Researcher
Former Administrator of the Centers for Medicare and Medicaid Services

Related Books

Description

In this course, you will have the opportunity to learn about the great progress that has been made in measuring and evaluating quality of care. We will discuss key concepts and methods. You will also learn about how to use websites for comparing the quality of healthcare providers. The course content is intended for a wide range of participants – for example, people who have a general interest in quality of care, consumers seeking information about how to choose a provider for themselves or family members, or leaders of business organizations who are responsible for employee health insurance benefits and network of providers.

By the end of this course, the learner should be able to: 1. Explain key developments regarding how quality of care is measured and evaluated in the US. 2. Articulate basic framework for evaluating quality of outcomes of care including types of and criteria for selecting quality measures for evaluating and comparing providers. 3. Discuss scientific issues and challenges for evaluating quality of care and methods for addressing these challenges. 4. Identify and apply resources and tools for comparing the quality of care of providers.

Knowledge

Explain key developments regarding how quality of care is measured and evaluated in the US.
Discuss scientific issues and challenges for evaluating quality of care and methods for addressing these challenges.
Identify and apply resources and tools for comparing the quality of care of providers.
Articulate basic framework for evaluating quality of outcomes of care for evaluating and comparing providers.

Outline

Foundational Concepts for Evaluating Quality
Course Introduction
Introduction to Module 1
Key Developments in the Measurement and Evaluation of Quality of Care
Defining and Conceptualizing Quality of Care
Framework for Measuring Quality of Care
Data Sources for Measuring Quality of Care - Technical
Data Sources for Measuring Quality of Care - Interpersonal
Selection Criteria for Quality of Care Measures
Reliability and Validity
Process vs. Outcome Measures
Check Your Knowledge
Week 1 Quiz (Graded)

Scientific Issues and Challenges for Comparing Quality of Care Among Providers
Introduction to Module 2
Goals for Comparing Providers' Quality of Care
Key Challenges to Comparing Providers' Quality of Care
Measurement Error
Risk Adjustment
Basic Procedures for Statistical Models
Small Patient Samples
Check Your Knowledge
Week 2 Quiz (Graded)

Resources and Tools for Evaluating Quality
Introduction to Module 3
Purpose of Consumer Report Cards
Examples of Consumer Report Cards (Websites)
Design Issues
Pay-for-Performance
Unintended Consequences of Performance Measurement
Check Your Knowledge

Future Directions in Evaluating Quality of Care
Introduction to Module 4
Composite Measures
Influence of Patient Socio-Economic Characteristics
Concerns about the Widespread Use of Quality of Care Measures
Check Your Knowledge

Summary of User Reviews

Discover how to improve healthcare quality with this comprehensive course on Coursera. Students have praised the depth and practicality of the content, which covers a range of topics from quality measurement to patient safety. Overall, this course has received high marks from users for its informative and engaging approach to healthcare quality improvement.

Key Aspect Users Liked About This Course

Practicality of the content

Pros from User Reviews

Comprehensive coverage of healthcare quality improvement topics
Engaging and informative approach to learning
Practical strategies and tools for improving healthcare quality
Expert instructors with real-world experience in the field

Cons from User Reviews

Some users found the course content to be too basic
The course may be too focused on the US healthcare system for some international users
Limited interaction with other students or instructors
Some technical issues reported with the Coursera platform

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