Brief Introduction
Handling Customer Complaints | Dealing with Difficult Customers | Listening & Telephone SkillsDescription
Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.
That’s why training customer service training is just as important (if not more) as any other. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising.
In this course, you will learn:
The basics needs of a customer and how to fulfill them
The Golden Rules of Handling Customer Complaints
How to deal with different kinds of customers
How to make a good first impression and put a smile on your customer/client's face
Listening and Telephone Skills and lots more
Requirements
- Requirements
- No prerequisites needed except the willingness to learn
Peace Itimi
3.7 Raiting
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