Fundamentals of Professional Services Management
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Brief Introduction
You can learn to manage a professional services firm in less time than it takes to fly from Seattle to LondonDescription
Six hours of video lectures by Kayne McGladrey, the professional services management expert, cover the eight fundamentals of professional services management:
About Managing Professional Services Firms
The Quote to Cash Process
Scheduling an Engagement
The Statement of Work
Estimates
Portfolio Management
Successful Personnel Management
Key Performance Indicators
Over twenty downloadable labs allow students to practice with included lab resources, such as:
Simple accounting system for bookings, billings, and backlog
Resource Skill Matrix and Availability Planner
Statement of Work Template
Monte Carlo estimation tool for fixed-price engagements
Work History form for interviewing
Each module also includes a ten-question downloadable quiz to allow you to test your knowledge of the fundamentals. This course also includes a downloadable fifty-question assessment to test your knowledge of Professional Services management. All downloadable quiz materials draw from a pool of over two hundred multiple-choice, pick one, image hotspot, fill in the blank, and sequence drag and drop questions. Please note that these labs and quizzes require a computer that can open ZIP files and view HTML5 content.
Requirements
- Requirements
- Students will need a computer capable of viewing HTML5 content to participate in the downloadable labs, which are provided as zipped HTML5 files.
- Students will need a copy of Microsoft Excel and Word in order to participate in some of the labs.
Kayne McGladrey
4 Raiting
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