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Interpersonal Communication for Engineering Leaders

Approx. 22 hours to complete

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Course Summary

This course provides an introduction to interpersonal communication and teaches students how to improve their communication skills in personal and professional settings.

Key Learning Points

Learn about the different types of communication and how to effectively communicate with others
Improve your listening skills and learn how to give and receive feedback
Understand how culture and gender affect communication and learn how to navigate these differences

Job Positions & Salaries of people who have taken this course might have

Human Resources Manager
- USA: $66,000
- India: ₹1,300,000
- Spain: €38,000
Sales Representative
- USA: $49,000
- India: ₹950,000
- Spain: €28,000
Customer Service Representative
- USA: $31,000
- India: ₹600,000
- Spain: €18,000

Learning Outcomes

Develop effective communication skills
Understand how culture and gender affect communication
Improve your ability to give and receive feedback

Prerequisites or good to have knowledge before taking this course

No prior knowledge of interpersonal communication required
Access to a computer and internet connection

Course Difficulty Level

Beginner

Course Format

Online Course
Self-paced

Similar Courses

Effective Communication
Cultural Intelligence
Negotiation and Conflict Resolution

Related Education Paths

Related Books

Description

This course covers communication skills that engineering leaders use every day to motivate, inspire, and support the people in their organizations.

Speaking and writing are basic leadership communication skills. (We covered these topics in the Specialization course 1 and 3.) However, leaders also need to be skillful interpersonal communicators. Modern business requires communication skills that are effective across cultures, generations, and genders. Communication is also a key skill in building your personal brand. Leaders need to look, act, and speak like leaders. Another important leadership skill is the ability to handle difficult, emotional communications with employees, supervisors, and colleagues. Finally, engineers are often at the center of crisis communication. In this course, you will learn 1. How to communicate in a global environment, 2. How to communicate across cultures, generations, and genders 3. How to use communication to build your personal brand, communicate your values, and your leadership promise 4. How to handle high-stakes, emotionally charged, difficult conversations with employees, supervisors and your colleagues 5. How to handle crisis communication Required Material Disclaimer- The purchase of a case study is necessary to complete this course, as it is tied to an assessment. This case is an excellent illustration of the typical business situations requiring skillful handling of difficult conversations. Currently, the cost associated with this case study is $8.95 USD and is subject to change. Selected materials courtesy of Communiation Faculty at Rice University - all rights reserved.

Outline

Specialization Introduction - Communication for Engineers
Meet the Professor - Dr. Gayle Moran
Meet the Professor - Dr. Beata Krupa
Introduction to Specialization
Course Icon Legend
Talking with Sam
Required Materials and Other Info
Personal Communication Plan - Specialization Level Activity - Introduction
Pre-Course Survey

Course Introduction - Interpersonal Communication for Engineering Leaders
Course Overview and Objectives
General Course Information
Discussion Forum Guidelines
Peer Review Guidelines
Accessibility and Accommodations Statement

Week 1: What Influences the Way People Communicate?
Introduction and Objectives
How Culture Influences Communication Styles, Habits, and Behaviors, Part 1
How Culture Influences Communication Styles, Habits, and Behaviors, Part 2
How Culture Influences Communication Styles, Habits, and Behaviors, Part 3
How Gender Influences Communication Styles, Habits, and Behaviors
How Generations Influence Communication Styles, Habits, and Behaviors
Think About It
Talking with Sam
Cultural Dimensions in Action
The Power of Talk: Who Gets Heard and Why
Talking with Sam
Personal Communication Plan – (Course 2) Week 1: Diagnose Your Skills
Context in Cultural Communication
Module 1 Quiz

Week 2: Communicating With Leadership Presence in the Workplace
Objectives
Building and using your personal brand
Developing leadership presence, Part 1
Developing leadership presence, Part 2
Developing leadership presence, Part 3
Set a Positive and Productive Tone
“Yes, and…”
Make Sure Everyone Gets Heard
Ask Insightful Questions
Manage Virtual Meetings
The Brand Called You
Your Body Language Shapes Who You Are
Think About It
Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.
Talking with Sam
A Conference Call in Real Life
Personal Communication Plan – (Course 2) Week 2: Diagnose Your Skills
Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.
Module 2 Quiz

Week 3: How to Handle Difficult Conversations
Introduction and Objectives
What makes difficult conversations difficult?
Preparing for difficult conversations - start with yourself
In the Midst of a Difficult Situation
Practical Tools to Handle Difficult Situations
Listening
View: Crucial Confrontations | Cricket Buchler
Harvard Business Review Articles
Starling Systems Case Study
Listening Self Evaluation Quiz
Additional Articles
Personal Communication Plan – (Course 2) Week 3: Diagnose Your Skills
Starling Case Quiz
Module 3 Quiz

Week 4: What to Say, and What Not to Say, in a Crisis Situation
Objectives
What is Crisis?
Talking with Jeff - How to Prepare for a Crisis
Crisis Communication Plan
Talking with Jeff - Online Media and Crisis Communication
Talking with Jeff - How to React in a Crisis
The Key Rule: Communicate Early and Often
Talking with Jeff - Difference in Crisis Communication
How to Answer Media Questions
Talking with Jeff - Key Elements of Crisis Communication
Congratulations: Course Completed!
What Makes a Good Communicator?
View Good Responses to Crisis
Instructions for Writing Crisis Related Media Statement
Personal Communication Plan – (Course 2) Week 4: Diagnose Your Skills
End-Course Survey
Module 4 Quiz

Summary of User Reviews

Read reviews for Interpersonal Communication course on Coursera. Users have found this course to be insightful and engaging, with a lot of practical tips for improving communication. Many have appreciated the comprehensive and structured approach of the course.

Key Aspect Users Liked About This Course

Practical tips for improving communication

Pros from User Reviews

Comprehensive and structured approach
Insightful and engaging course material
Good mix of theory and practical tips
Highly relevant to personal and professional contexts
Great instructor feedback and discussions

Cons from User Reviews

Some users found the course material to be too basic
Lengthy assignments and quizzes can be time-consuming
Limited interaction with fellow students
Some users found the course to be too focused on American culture
No certificate of completion for audit learners

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