IT & Technical Support Guide to Helpdesk, Desktop & Servers
- 4.3
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Brief Introduction
Learn how the different levels of IT technical support work, from service desk to infrastructure and server supportDescription
On this course, you will learn how the different levels of IT technical support work, topics include the following:
* Service Level Agreements (SLAs)
* Data Protection
* Assessing User Ability
* How to ensure passwords are secure
* Ticket escalations and priority exceptions
Also included on this course are some insider tips, such as how to build useful contacts within your company when you're working at desktop support level. Although this is possible at any level, I've found this be easiest at level 2 as you are more likely to move around to fix issues.
Requirements
- To have a basic understanding of using a computer, i.e. home use
John Courtenay
4.3 Raiting
Solarwinds Network Performance Monitoring Course
- 0.0
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Getting to know Solarwinds Monitoring Orion (NPM,NCM,NTA), Monitor Network Devices, Real lab images (IOSv) Maps & more SolarWinds is one of the world’s leading producers of IT management software....
IT & Technical Support Guide to Helpdesk, Desktop & Servers
- 4.3
-
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![]()
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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support * Service Level Agreements (SLAs)...
