Course Summary
This course teaches the language skills needed to communicate effectively on the telephone. Students will learn how to deal with different situations, such as taking messages, making appointments and dealing with complaints.Key Learning Points
- Learn the vocabulary and phrases commonly used in telephone conversations
- Practice listening and speaking skills through interactive exercises
- Gain confidence in handling various situations on the phone
Related Topics for further study
Learning Outcomes
- Develop effective communication skills on the phone
- Confidently handle various situations on the phone
- Improve listening and speaking skills
Prerequisites or good to have knowledge before taking this course
- Intermediate level of English proficiency
- Access to a phone or computer with internet connection
Course Difficulty Level
IntermediateCourse Format
- Self-paced
- Online
- Interactive
Similar Courses
- Business English for Non-Native Speakers
- English for Customer Service
- Effective Communication in the Workplace
Related Education Paths
Notable People in This Field
- Mark Manson
- Tim Ferriss
- Gary Vaynerchuk
Related Books
Description
This lesson is part of a full course, Speak English Professionally: In Person, Online & On the Phone. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course.
By the end of this lesson, you will be able to identify telephone language through phone dialogues.
Outline
- Lesson | Telephone Language
- Let's Learn Telephone Language
- Telephone Language
- Learning Objectives
- Practice with Dialogues
- Check Your Knowledge
Amalia B. Stephens
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Lesson | Telephone Language
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This lesson is part of a full course, Speak English Professionally: In Person, Online & On the Phone. To dive deeper into this topic, take the full course....
