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Mediation and Conflict Resolution

Approx. 14 hours to complete

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Course Summary

This course provides an introduction to conflict resolution and mediation strategies. Students will learn how to effectively communicate and negotiate in order to resolve disputes in a variety of settings.

Key Learning Points

Understand the key principles and theories of conflict resolution and mediation
Develop effective communication and negotiation skills
Learn how to manage and resolve disputes in a variety of settings

Learning Outcomes

Understand the principles and theories of conflict resolution and mediation
Develop effective communication and negotiation skills
Learn how to manage and resolve disputes in a variety of settings

Prerequisites or good to have knowledge before taking this course

No prior experience in conflict resolution or mediation is required
Basic proficiency in English language

Course Difficulty Level

Beginner

Course Format

Online self-paced course
Video lectures
Interactive assignments and quizzes

Similar Courses

Negotiation and Conflict Resolution
Mediation and Conflict Resolution

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Description

Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level.

With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate strategies within a repertoire of options; Identify the do’s and don’ts in mediation. This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice.

Outline

Mediation Essentials
Introduction of the MOOC
Mediation : introduction and definition
Mediation : where, why ?
Mediation : How ? Roles and styles
The advantages of mediation
The mediation cycle (part 1)
The mediation cycle (part 2)
At the end of this lesson..
At the end of this lesson...
Module 1 - Lesson 1 : Practice Quiz
Module 1 - Lesson 2 : Practice quiz
Module 1 : Final Graded Quiz

Mediation in practice
Getting ready: as a party
Getting ready: as a mediator
Resources for the mediator
Joint or Separate Meeting?
The challenge of confidentiality
Traps for the mediator
At the end of this lesson
At the end of this lesson...
Module 2 - Lesson 1 : Practice quiz
Module 2 - Lesson 2 : Practice quiz
Module 2 : Final Graded Quiz

Mediation in the Workplace part 1
The diversity of workplace conflicts
Mediation within an organization's "Dispute resolution system"
Mediation of individual grievances, in work : the case of supervisor harassment (part 1)
Mediation of individual grievances, in work : the case of supervisor harassment (part 2)
At the end of this lesson...
At the end of this lesson...
Case study - workplace dispute
Module 3 - Lesson 1 : Practice quiz

Mediation in the Workplace - part 2
Mediation of collective conflicts in work (part 1)
Mediation of collective conflicts in work (part 2)
Before you begin
At the end of this lesson...
Before you begin
Module 4 : Practice quiz
Module 4 : Final Graded Quiz

Mediation in International Relations
Introduction
What is International Political Mediation?
The Taif Agreement (1989) - part 1
The Taif Agreement (1989) - part 2
Mali - part 1
Mali - part 2
Mediation in a Protracted violent War: bringing peace to Syria - part 1
Mediation in a Protracted violent War: bringing peace to Syria - part 2
Mediating Conflict in Europe: the case of Ukraine - part 1
Mediating Conflict in Europe: the case of Ukraine - part 2
Why do mediators mediate?
Conclusion
At the end of this lesson...
At the end of this lesson...
At the end of this lesson...
At the end of this lesson...
At the end of this lesson...
Module 5 : Practice quiz

Summary of User Reviews

Read reviews of the conflict resolution and mediation course on Coursera. Users have praised the course for its comprehensive curriculum and practical approach. Overall, the course has received positive feedback from learners.

Key Aspect Users Liked About This Course

Many users found the practical approach of the course to be very helpful.

Pros from User Reviews

Comprehensive curriculum covering various conflict resolution techniques
Practical approach with real-life examples and case studies
Engaging and knowledgeable instructors
Flexible schedule with self-paced learning
Affordable pricing compared to other similar courses

Cons from User Reviews

Some users felt that the course was too basic and lacked in-depth coverage of certain topics
Limited interaction with instructors and other learners
No opportunities for hands-on practice or simulations
Some technical issues with the platform and course materials
No certification or accreditation offered upon completion

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