Operations Management: Strategy and Quality Management for the Digital Age
- 4.6
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Approx. 19 hours to complete
Course Summary
This course teaches process improvement techniques that can help organizations improve their efficiency, effectiveness, and profitability. Students will learn how to identify and analyze bottlenecks, reduce cycle times, and apply Lean Six Sigma principles.Key Learning Points
- Learn how to identify and analyze bottlenecks in a process
- Understand how to reduce cycle times and increase efficiency
- Apply Lean Six Sigma principles to improve organizational profitability
Related Topics for further study
- Process Improvement
- Bottleneck Analysis
- Lean Six Sigma
- Cycle Time Reduction
- Organizational Profitability
Learning Outcomes
- Identify and analyze bottlenecks in a process
- Apply Lean Six Sigma principles to improve organizational efficiency
- Reduce cycle times and increase profitability
Prerequisites or good to have knowledge before taking this course
- Basic understanding of organizational processes
- Familiarity with Excel
Course Difficulty Level
IntermediateCourse Format
- Self-paced
- Online
Similar Courses
- Business Process Management
- Lean Six Sigma Green Belt
- Operations Management
Related Education Paths
Notable People in This Field
- Toyota Production System
- Quality Control Guru
Related Books
Description
In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
Outline
- Course Orientation & Module 1 Operations Strategy & Disruptive Innovation
- Welcome to Operations Management: Strategy and Quality for the Digital Age
- Meet Professor Udatta Palekar
- Learn on Your Terms
- Lecture 1-1.1 Operations Strategy (Part 1)
- Lecture 1-1.2 Operations Strategy (Part 2)
- Lecture 1-1.3 Operations Strategy (Part 3)
- Lecture 1-2.1 Designing Operations Strategy (Part 1)
- Lecture 1-2.2 Designing Operations Strategy (Part 2)
- Lecture 1-2.3 Designing Operations Strategy (Part 3)
- Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)
- Lecture 1-3.1 Strategic Trade-offs (Part 1)
- Lecture 1-3.2 Strategic Trade-offs (Part 2)
- Lecture 1-4.1 Disruptive Innovation (Part 1)
- Lecture 1-4.2 Disruptive Innovation (Part 2)
- Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)
- Lecture 1- 4 Disruptive Innovation
- Syllabus
- Glossary
- Brand Descriptions
- About this Course: Ratings and Reviews
- About the Discussion Forums
- Updating Your Profile
- Learn More About Flexible Learning Paths
- Module 1 Overview
- Module 1 Readings
- Orientation Quiz
- Module 1 Quiz
- Module 2: Service Operations Management
- Lecture 2-1.1 Importance of Services (Part 1)
- Lecture 2-1.2 Importance of Services (Part 2)
- Lecture 2-1.3 Importance of Services (Part 3)
- Lecture 2-2.1 Why are Services Different (Part 1)
- Lecture 2-2.2 Why are Services Different (Part 2)
- Lecture 2-3.1 Service Quality (Part 1)
- Lecture 2-3.2 Service Quality (Part 2)
- Lecture 2-3.3 Service Quality (Part 3)
- Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)
- Lecture 2-4.1 Disruptive Service Operations (Part 1)
- Lecture 2-4.2 Disruptive Service Operations (Part 2)
- Lecture 2-4.3 Disruptive Service Operations (Part 3)
- Module 2 Overview
- Module 2 Readings
- Module 3: Quality Management
- Lecture 3-1.1 Evolution of Quality Management (Part 1)
- Lecture 3-1.2 Evolution of Quality Management (Part 2)
- Lecture 3-2.1 Statistical Process Control (Part 1)
- Lecture 3-2.2 Statistical Process Control (Part 2)
- Lecture 3-2.3 Statistical Process Control (Part 3)
- Lecture 3-2.4 Statistical Process Control (Part 4)
- Lecture 3-2.5 Statistical Process Control (Part 5)
- Lecture 3-3 New Opportunities
- Lecture 3-4.1 Descriptive Analytics
- Lecture 3-4.2 Predictive Analytics
- Lecture 3-4.3 Prescriptive Analytics
- Lecture 3-4.4 Examples of Analytics and Quality
- Module 3 Overview
- Module 3 Readings
- Solutions to Peer Review Assignment Questions
- Module 3 Quiz
- Need the Solutions to Mod 3 Peer Review Assignment
- Module 4: Digitization and Operations Management
- Lecture 4.1 Digitization of the Supply Chain
- Lecture 4-2.1 Digital Platforms for Operations (Part 1)
- Lecture 4-2.2 Digital Platforms for Operations (Part 2)
- Lecture 4-2.3 Digital Platform Examples
- Lecture 4-3.1 The Digital Factory (Part 1)
- Lecture 4-3.2 The Digital Factory (Part 2)
- Lecture 4-3.3 Impact of Digital Factories
- Gies Online Programs
- Module 4 Overview
- Module 4 Readings
- Congratulations!
- Get Your Course Certificate
- Module 4 Quiz
Summary of User Reviews
Discover the process improvement techniques to enhance your business performance. Read reviews of the course to get an idea of how it can help you. Many users found the course content to be comprehensive and easy to follow.Key Aspect Users Liked About This Course
Comprehensive and easy to follow course contentPros from User Reviews
- Well-structured course with clear explanations
- Great examples to illustrate concepts
- Practical assignments that help to apply the learning
Cons from User Reviews
- Some users found the pace of the course to be slow
- No personalized feedback on assignments
- Not suitable for those already familiar with process improvement concepts
Udatta Palekar
4.6 Raiting
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Operations Management: Strategy and Quality Management for the Digital Age
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In this course you will focus on process improvement. You will be able to: • Relate underlying principles to frameworks and techniques used for process improvement...
