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Writing Professional Email and Memos (Project-Centered Course)

Approx. 20 hours to complete

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Course Summary

This course teaches you how to write professional emails that are clear, concise and effective. You will learn the essential skills needed to communicate effectively in the workplace.

Key Learning Points

Learn how to write professional emails that get results
Master the art of clear and concise communication
Build strong relationships with colleagues and clients through effective email communication

Learning Outcomes

Write clear and concise professional emails
Build strong relationships with colleagues and clients through effective email communication
Communicate in a professional and confident manner

Prerequisites or good to have knowledge before taking this course

Basic computer skills
Fluency in English

Course Difficulty Level

Beginner

Course Format

Self-paced
Online
Video-based

Similar Courses

Effective Business Writing
Communicating in Virtual Teams

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Description

Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly.

This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive. By the end of this course, learners will be able to: - write clear and concise emails/memos relative to their professional endeavors - recognize five different types of emails/memos and their formats - analyze email/memo context for audience and tone - use basic grammar correctly in their email/memo writing Materials required: Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required. Time required: This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities. The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review.

Outline

Introduction to Professional Memos and Emails
Welcome
Introduction to Emails and Memos
Course Introduction and Objectives
Workload
What's with the paid certificate advertisements?
The Final Project Already? Final Project Assignment Options
Grading Scheme
Netiquette and the Nature of this Course
Objectives and Checklist
Video Notes
Driving Question
Email Etiquette
Rubric for Emails/Memos
Project Milestone
Tell us what you think of the course!
Introduction to Emails/Memos

Five Types of Emails/Memos
Five Types of Memos
Progress Reports
Meeting Minutes
Incident Reports
Directives
Response to Inquiry
Evaluation Model
Objectives and Checklist
More on Meeting Minutes
More on Incident Reports
Police Constable/Police Dog Peach (Optional)
Video Notes
How to Write a Formal Email
How to Start an Email
Video Notes
Project Milestone
What Do You Already Know?
Five Types of Emails/Memos

Audience, Grammar, and Clarity, Oh My!
Grammar, Audience, Tone, and Formality
How to submit a memo/email for peer review
Directive Evaluation
Incident Report Evaluation
Progress Report Evaluation
Meeting Minutes Evaluation
Response to Inquiry Evaluation
A Good Directive
A Good Incident Report
Another Good Incident Report
Good Meeting Minutes
A Good Progress Report
A Good Response to Inquiry
Objectives and Checklist
Video Notes
Audience Analysis
Rules for Emailing from a Google Executive
Email Mistakes
How to Get Busy People to Read Your Emails
Purdue Online Writing Lab
Grammar Bytes
What Do You Already Know?
Considering Audience in Email or Memo Writing

Case Studies in Writing a Memo
Objectives and Checklist
Email/Memo Case Study Peer Review Assignment
Peer Review Rubric
Project Milestone

Turn in Your Final Memo
Congratulations, You Did It! Closing Remarks
Objectives and Checklist

Summary of User Reviews

The Professional Emails course on Coursera has received positive reviews from users. Many users have found the course to be informative and applicable to their professional lives. The course is aimed at helping users improve their email writing skills for work-related communication.

Key Aspect Users Liked About This Course

The practical approach of the course has been highlighted as a key aspect by many users.

Pros from User Reviews

The course provides valuable insights and tips on how to write effective and professional emails.
The course is self-paced, making it easy for users to fit it into their busy schedules.
The course includes quizzes and assignments that allow users to practice what they have learned.
The instructor is knowledgeable and engaging, making the course engaging and enjoyable.
The course is suitable for both beginners and experienced professionals looking to improve their email writing skills.

Cons from User Reviews

Some users felt that the course could have benefited from more interactive elements such as video lectures.
The course is only available in English, which may limit accessibility for non-native English speakers.
Some users felt that the course was too basic and did not cover advanced email writing techniques.
The course material could be more visually appealing and engaging.
Some of the assignments and quizzes were repetitive and could have been more varied.

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Writing Professional Email and Memos (Project-Centered Course)

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