Search result for It service management certification Online Courses & Certifications
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IT Service Management
by Handson ™- 0.0
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5 hours on-demand video
This course provides those are professional, to support professional who already working in Information Technology service management with an understanding of how to integrate a series of steps that an organization uses to implement Solutions that provide a continuous flow of value to a customer. It gives them an understanding of service production, service standard and improvement procedure....
$12.99
Hybrid Cloud Multi-Cluster with Anthos
by Google Cloud Training- 4.8
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Approx. 10 hours to complete
This on-demand course equips students to understand, configure, and maintain multi-cluster Kubernetes infrastructures using Anthos GKE and Istio-based service mesh, whether deployed with Anthos on Google Cloud or with Anthos deployed on VMware. Object Lifecycle with Anthos Config Management Managing Policies in Kubernetes Engine using Anthos Config Management Configuring GKE and Service Mesh for Multi-Cluster Operation...
Hybrid Cloud Service Mesh with Anthos
by Google Cloud Training- 4.8
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Approx. 8 hours to complete
Welcome to Architecting Hybrid Infrastructure with Anthos: Using Service Mesh On-Prem Service Mesh Telemetry Backends Observing Services using Service Mesh Adapters Managing Traffic Routing with Service Mesh Traffic Management with Istio and Envoy Introducing the Istio Abstract Model for Traffic Management Using Service Mesh for Features: Fault Injection and Request Timeout...
IT service operations and Service Desk management
by Danil Dintsis- 4.5
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2.5 hours on-demand video
Improve Service Desk and IT support processes and service functions. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics....
$9.99
Introduction to Service Management
by Jason Dion • 600,000+ Enrollments Worldwide- 4.4
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2 hours on-demand video
IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. This course provides an introduction to service management and the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL....
$16.99
ITIL 4 Exam Preparation
by Allyson Pippin , Kelley Conrad , Sabrina Moore- 4.7
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Approx. 18 hours to complete
Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle. Key Concepts of Service Management Module 2 - Service Management Terms (video 1 of 3) The Four Dimensions of Service Management Module 7- Service Management Practices (video 4 of 10)...
Preparing for the AZ-900 Microsoft Azure Fundamentals Exam
by Microsoft- 4.8
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Approx. 6 hours to complete
This beginner course is suitable for IT personnel who are just beginning to work with Microsoft Azure and want to demonstrate foundational level knowledge of cloud services and how those services are provided with Microsoft Azure platforms. This is the final course in a four-course program that prepares you to take the AZ-900 certification exam....
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Help Desk Analyst
by The Art Of Service- 3.9
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1.5 hours on-demand video
This certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed....
$11.99
Presales Management - IT Solutions & Service Providers
by Kamaraju Turaga- 0.0
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2.5 hours on-demand video
A Framework for effective management of Presales processes. The framework has been developed keeping in view the following best practices followed for business acquisition across IT Solutions and Service providers: The activities are performed by the proposal management team which has representation from different functional areas within the organization....
$12.99
Agile Scrum Foundation (ASF) practice exams
by Julie Foudy- 0.0
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Pass the ASF certification on the first attempt. It is especially useful for those leading or participating in projects. This certification is especially interesting for professionals who work in areas including project management, software development, IT service management and business management....
$12.99
