Search result for Certificate in customer service Online Courses & Certifications
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Reports, Dashboards, and Customer Success in Salesforce
by Angela Prakash , Anthony Jones- 4.9
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Approx. 30 hours to complete
This fourth course goes into more depth on how a sales operations specialist would use Salesforce Service Cloud to support a variety of different customer service needs. You will learn the basics of effective customer support, and you will leverage a variety of new tools available in the Salesforce Service Cloud to effectively manage customer relationships....
Becoming the customer service SUPERSTAR Certification course
by Yvonne Ohui MacCarthy, CSP- 4.1
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1 hour on-demand video
A step by step guide on how to become the most efficient customer service employee for your organization and customers. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided....
$9.99
Customer Service Foundation
by The Art Of Service- 4.3
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26 mins on-demand video
From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs to complete and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement). The next and final level is Customer Service Expert program....
$9.99
Services Marketing In Totality
by Eric Yeboah- 4.2
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2 hours on-demand video
service recovery strategies, service failures, service encounters, customer role in service delivery It is very important that we should not take any customer for granted, the survival of any business depend on the customer, it is better companies train their employees well so that they can handle customers in a professional way. understand customer roles in service delivery...
$11.99
Modern Supervisor Skills
by Andrew S Koch- 4.8
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Approx. 10 hours to complete
• Describe the nature of a supervisor’s position and its role in building a positive work environment. • Explain why a strong customer service culture is crucial to organizational success. Building a Customer Service Environment Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention....
Excellence in Customer Service
by Peace Itimi- 3.7
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1 hour on-demand video
Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come. That’s why training customer service training is just as important (if not more) as any other. In this course, you will learn:...
$9.99
Introducing Personal Lines Insurance
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Explain the importance of personal lines insurance, how it works and the market in which it is sold. Who’s who in the insurance market. Job roles and customer service Key people in insurance....
Free
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Customer Service Expert
by The Art Of Service- 4.3
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1 hour on-demand video
An expert level course about further understanding Customer Service in terms of leadership roles and team work. There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. Customer Service Foundation Program (2 points) + 5 x Customer Service Intermediate Programs (3 points each)....
$9.99
Customer Service - Contact Centers
by The Art Of Service- 4
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43 mins on-demand video
From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs in order to be eligible to sit the Intermediate Exam and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement)....
$9.99
Natural Gas
by Tom Russo- 4.7
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Approx. 16 hours to complete
This course will educate you in the characteristics and properties of natural gas, preparing you with the ability to summarize gas system components and new pipeline technologies. Safety & Customer Service Customer Service & Metering Safety & Customer Service (OPTIONAL) Resources Safety & Customer Service...
