Search result for Customer experience Online Courses & Certifications
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Branding and Customer Experience
by Michael Thompson- 4.6
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Approx. 11 hours to complete
Whether students come from a Branding or a Customer Experience background or perspective, this course will explore the synergies between and the intersection of the two sets of activities. Customer Journeys as the Lens for Brand Experience Aligning Brand and Customer Experience across all touch points Required Reading: Customer Experience vs User Experience: Why the Difference Matters...
Customer Relationship Management: CUSTOMER EXPERIENCE
by Elizabeth Graham- 0.0
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31 mins on-demand video
CUSTOMER EXPERIENCE MANAGEMENT I will be teaching you how to manage customer experience in order to cross sell and up sell using CRM features. You will gain a understanding on why CRM is needed and what CRM systems entails when building customer loyalty and improving customer life cycle. CUSTOMER EXPERIENCE MANAGMENT BUILDING CUSTOMER LOYALTY IMPROVING CUSTOMER LIFE CYCLE...
$12.99
Customer Service, Customer Support, And Customer Experience
by Alex Genadinik- 4.8
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3 hours on-demand video
Customer service, customer support, and customer experience training. Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans. Customer experience is different from customer service. Customer experience is a proactive approach where you create ways to identify good clients and give them a better customer experience....
$9.99
Customer Experience Management Essentials
by Roel Leijten- 3.7
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3.5 hours on-demand video
This Customer Experience course is narrated by Roel Leijten, who is an experienced consultant and entrepreneur in the world of Customer Experience Management. Roel will walk you through the essentials of Customer Experience Management from beginning to end, explaining where needed the business value of this concept in a hyper-connected global marketplace....
$9.99
Customer Experience Management Blueprint
by Janne Ohtonen, PhD- 4.3
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5 hours on-demand video
Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures Customer Experience Management brings real business results through optimizing customer interactions in order to maximize the customer lifetime value. Join the course and start creating you own customer experience strategies TODAY! You can start working on the Customer Experience right away!...
$9.99
Customer Experience Certification Workshop
by Dr Osman Khan- 4.3
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3.5 hours on-demand video
Customer Experience is fast becoming the industry standard in marketing, and HR (employee experience). What is customer experience (CX) and how to apply it to your organisation What is customer experience management (CEM) and how to adopt it to your organisation What you need to pass the CCXP (Certified Customer Experience Practitioner) certification...
$11.99
Customer Experience Journey Mapping
by Dr Osman Khan- 3.6
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1 hour on-demand video
Customer Experience is fast becoming the industry standard in marketing, and HR (employee experience). This workshop is part of the larger Customer Experience Certification Workshop course, which helps you to learn Customer Experience in depth, and to prepare for the CCXP certification. Customer Experience tools which you can use Taught by one of the pioneering experts within customer experience...
$11.99
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Masterclass on Customer Loyalty
by Dr Osman Khan- 3.9
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1.5 hours on-demand video
Customer Satisfaction | Customer Experience | Customer Service| Getting customers to love your brand / digital brand Our goal is to develop a brand, where the customer not only likes the brand, but loves the brand. We will learn from successful brands around the globe, that have been able to develop exceptionally high levels of customer loyalty....
$11.99
Omnichannel Customer Experience Management (CX)
by Dana Mando- 5
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3 hours on-demand video
How To Create A Seamless Customer Experience In An Omnichannel Ecosystem Welcome to this course on Customer Experience Management (CXM), with a specific focus on Omnichannel customers. The process of making your business's channels work cohesively together through implementing consistency among them, resulting in a smoother customer experience when changing between channels...
$11.99
Differentiate Your Business w/ Customer Experience Marketing
by John Weisenberger- 4.4
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2 hours on-demand video
How to Create Massive Customer Loyalty and Profits Using Customer Experience Chain Reactions The Customer Experience emotional reactions you create are your product. This is a 101 level introductory course intended to expose the student to a broad overview of Customer Experience Marketing in order to prepare for further advanced study in each of the introduced sub-topics....
$12.99
