Search result for Customer insight Online Courses & Certifications
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Innovation for Impact (i4i) The Carlson-Polizzotto Method of Value Creation
by Curtis Carlson , Len Polizzotto- 4.8
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Approx. 3 hours to complete
Customer Need Key Insight Self-Reflection 1 Instructions Key Insight Self-Reflection 2 Instructions Explain the importance of understanding customer needs....
Customer Success | How to Understand Your Customers
by Chuck Wall- 4.5
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1 hour on-demand video
In this course, you are going to learn some critical pieces to the customer puzzle: Plus, you''' get four case studies about companies that have made Customer Understanding a big part of their success (plus, one that wasn't listening and paid a steep price): ...
$14.99
Leading Digital and Data Decision Making
by Patrick Lynch- 0.0
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8 Weeks
In this course, you will examine how data-driven decision making has implications for customer relationship management, privacy, security, and global government regulation that are shaping and are shaped by the democratization of information....
$299
Customer Insights: New Product Development Orientation
by William Qualls- 4.4
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Approx. 19 hours to complete
This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and process of gathering customer insights for identifying and developing new product opportunities. MODULE 2: Product Development Customer Knowledge Requirement Identifying Customer Needs Steps in Customer Insight Research MODULE 3: Identifying the Voice of Your Customer...
Forecasting Models for Marketing Decisions
by David Schweidel- 4.3
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Approx. 12 hours to complete
Customer Analytics: Predicting Individual Customer Behavior How to Use Customer Centric Analytics Business Decisions Drive Customer Choices Illustrating Customer Acquisition in Excel Leveraging Customer Analytics: The Insurance Industry Companies still struggle to unlock customer data analytics insight Managing Customer Equity: Linking Customer Analytics to Customer Value Managing Customer Equity Customer Valuation...
Customer Experience Management Essentials
by Roel Leijten- 3.7
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3.5 hours on-demand video
Learn How To Measure And Improve Customer Loyalty It’s about understanding your customers so completely, that your organization can deliver optimized and personalized experiences that increase customer engagement and loyalty. In this course we will discuss the customer journey map, which is an incredible powerful tool to indicate and improve Touch Points....
$9.99
Customer Success | How to Exceed Your Customers Expectations
by Chuck Wall- 4.6
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1 hour on-demand video
The Value Universe effects every customer on their journey from expectation to loyaltyPeople decide what their real needs areHyundai Motors used customer insight to create an entirely new vehicleJobs to Be Done thinking will revolutionize your companyCostco delivers extreme value to millions of customersCustomer Lifetime Value will change the way you evaluate the real value of your customers...
$13.99
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Customer | How to Map Out the Customer Journey
by Learoy Tonight- 3.8
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22 mins on-demand video
What are the critical points in the customer journey, and how can you make sure their experience is a positive one? There is no question about the impact great customer service has on an organisation. Mapping out the customer journey will give you insight into their experience. This course is a small section of Customer – At Your Service....
$9.99
Sales Theory. How Sales Works And How To Sell More
by Mike Korytny- 0.0
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7 hours on-demand video
Have your customer satisfied after the purchase and you will grow the relationship and have a constant and regular customer who buys all the time. Connect with your customer on social media and you will be on that customer’s radar....
$12.99
Practical Customer Development
by Rob Fitzpatrick- 4.5
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1.5 hours on-demand video
This course is going to show you how customer conversations go wrong and how you can do better. You'll finish with a customer learning plan, an audit of your recent key meetings, and a simple bare-bones process for capturing and spreading your customer insight in the future....
$10.99
