Search result for Certificate in customer experience design Online Courses & Certifications
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Foundations of User Experience (UX) Design
by Google Career CertificatesTop Instructor- 4.8
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Approx. 21 hours to complete
Foundations of User Experience (UX) Design is the first of a series of seven courses that will equip you with the skills needed to apply to entry-level jobs in user experience design. Introducing user experience design Get involved in UX design communities Congratulations on completing Course 1: Foundations of User Experience Design...
Design-Led Strategy: Design thinking for business strategy and entrepreneurship
by Eric Knight- 4.6
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Approx. 20 hours to complete
Over five weeks you will learn what ‘design strategy’ is, how it differs from traditional design thinking and business strategy, and how it can be used to improve existing products or services in your business, or introduce breakthrough ideas. Introduction to design thinking Design strategy in the corporate context Design strategy in practice: Conclusion...
Customer Insights: New Product Development Orientation
by William Qualls- 4.4
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Approx. 19 hours to complete
This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and process of gathering customer insights for identifying and developing new product opportunities. MODULE 2: Product Development Customer Knowledge Requirement Steps in Customer Insight Research MODULE 4: Design Thinking and Customer Journey Maps...
Introduction to User Experience Design
by Dr. Rosa I. Arriaga- 4.5
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Approx. 6 hours to complete
The focus of this course is to introduce the learner to User Experience (UX) Design User Experience design is design that is user centered. The goal is to design artifacts that allow the users to meet their needs in the most effective efficient and satisfying manner. Overview of User Experience Design...
Contact Center AI: Conversational Design Fundamentals
by Google Cloud Training- 4.5
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Approx. 9 hours to complete
Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). A Conversation Experience Context in Conversation Design Phase Design Principles Design...
Reports, Dashboards, and Customer Success in Salesforce
by Angela Prakash , Anthony Jones- 4.9
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Approx. 30 hours to complete
You will learn the basics of effective customer support, and you will leverage a variety of new tools available in the Salesforce Service Cloud to effectively manage customer relationships. Supporting Customer Success Managers Everyday Tasks of a Customer Success Manager Reports, Dashboards, and Customer Success in Salesforce Syllabus Building Reports in Lightning Experience...
International Hospitality & Healthcare Services Marketing
by Sunmee Choi- 4.7
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Approx. 5 hours to complete
(3) Identify the unique characteristics of the healthcare industry, explain how this industry is evolving into the experience business, and better manage human interactions and facility to enhance the quality of customer experience. Customer participation Key elements of design in experience management: Interaction Key elements of design in experience management: Facility...
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Becoming the customer service SUPERSTAR Certification course
by Yvonne Ohui MacCarthy, CSP- 4.1
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1 hour on-demand video
A step by step guide on how to become the most efficient customer service employee for your organization and customers. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided....
$9.99
Implementing Customer Insights for Your Business
by Pieter Jan Stappers- 0.0
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4 Weeks
The course is given by TU Delft’s leading scholars and experts in the field of industrial design, who developed the now world-standard “context mapping” method, in which user experience informs design and the creation of elegant solutions to complex problems. Strategies to share customer and user experience (UX) insights in your organization and use them in developing products and services...
$250
The Complete 2019 Customer Journey & Experience Course
by iMarket XL- 3.3
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1.5 hours on-demand video
Design & create experiences that delight your customers, add meaning and move prospects through the customer journey And these are just some of the facts taken from a recent study of the world's leading customer experience service company. Implement Experience Design Strategy in your brand/business Sell more by using the design process in your favor...
$11.99
