Search result for Courses taught by 郭佳瑋
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服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
by 孔令傑 (Ling-Chieh Kung) , 郭佳瑋 , 余峻瑜 , 陳冠學- 4.8
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Approx. 13 hours to complete
相較於製造業強調「貨品」與「製造流程」的管理，服務業則強調「人」與「服務流程」的管理。在數位時代，科技是企業拉近與顧客距離的關鍵策略性工具，但如何以人為本，則是企業在新時代的挑戰。 在這門課中，我們將探討數位時代中如何進行服務設計與服務營運，一方面改進顧客的體驗，一方面也結合收益管理與平臺策略去為企業設定合適的商業模式。 為了兼顧理論與實務，我們集結了臺大管理學院的三位教授以及來自國泰金控的業界專家，透過包含金融、零售、醫療、交通、網路等各產業的案例，與大家一起從學理和產業的角度探討數位時代的服務管理。 體驗經濟與服務設計(上) 3分鐘課程簡介短片 1-0-1 服務模式課程綜覽 1-0-2 第一週課程概述 1-1-1 典型購物及結帳流程 vs. Amazon Go 1-1-2 經濟模式分類 1-1-3 體驗的四個領域 1-1-4 商品體驗化與使用者經驗 1-2 體驗經濟的案例：墨西哥水泥公司 1-3-1 何謂顧客犧牲 1-3-2 四種顧客犧牲 第一週課程小結 Syllabus 認識授課團隊&製作團隊 常見問題 (FAQs) NTU MOOC課程問題詢問與回報管道 本週課程教師簡介：余峻瑜老師 Coursera 題組大挑戰 闖關說明 延伸閱讀：《體驗經濟時代》 第一週測驗（選擇題，計分） 體驗經濟與服務設計(下) 2-0 第二週課程概述 2-1-1 服務設計基本概念-1 2-1-2 服務設計基本概念-2 2-1-3 服務設計規劃模式 2-2-1 顧客旅程地圖 2-2-2 如何繪製顧客旅程地圖...
Top Online Courses and Specializations | Coursera
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Find Courses and Specializations from top universities like Yale, Michigan, Stanford, and leading companies like Google and IBM. Join Coursera for free and transform your career with degrees, certificates, Specializations, & MOOCs in data science, computer science, business, and dozens of other topics....
Coursera | Online Courses & Credentials From Top Educators. Join for Free
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Learn online and earn valuable credentials from top universities like Yale, Michigan, Stanford, and leading companies like Google and IBM. Join Coursera for free and transform your career with degrees, certificates, Specializations, & MOOCs in data science, computer science, business, and dozens of other topics....
Course Definition & Meaning - Merriam-Webster
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course: [noun] the act or action of moving in a path from point to point....
Free Online Courses | Stanford Online
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Free Online Courses. Our free online courses provide you with an affordable and flexible way to learn new skills and study new and emerging topics. Learn from Stanford instructors and industry experts at no cost to you....
Online Courses - Learn Anything, On Your Schedule | Udemy
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Udemy is an online learning and teaching marketplace with over 185,000 courses and 49 million students. Learn programming, marketing, data science and more....
Courses » Academics | Boston University
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Courses. The listing of a course description here does not guarantee a course’s being offered in a particular semester. Please refer to the published schedule of classes on the Student Link for confirmation a class is actually being taught and for specific course meeting dates and times....
Courses | Learn WordPress
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These courses will help you find your feet in the project and help you get involved in the mission to democratize publishing. Polyglots Contributor Training. Translation is a great way to contribute to WordPress if you understand English and another language....
Courses - Colorado Motorcycle Academy
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Our basic courses are for those who have never ridden a motorcycle before, have less than approximately 40 total hours of riding, or haven’t seen the seat in a while and want a refresher. These courses are perfect for beginners to learn how to be safe on the road while riding....
Golf Longmont | City of Longmont, Colorado
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Adult and youth instruction is available at our municipal courses and through the Recreation Services department. City of Longmont Recreation Services has two summer golf camps, and drop-in group lessons are available at Twin Peaks and Ute Creek. For more information about instructional offerings, call Ute Creek's Tray Shehee (303-875-5050) or ....
Golf Longmont - Longmont, CO
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Celebrating 100 Years of Sunset Golf Council approves course in 1922, originally called the Longmont Golf Club. Sunset Golf Course is celebrating its 100th birthday with a free “Par Tee” at the clubhouse from 5-8 pm on Thursday, Aug. 18. Commemorative 100 Year Anniversary merchandise is now on sale in the pro shop at 1900 Longs Peak Ave....
