Search result for Customer service improvement Online Courses & Certifications
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Sales Training Course: Learn Basic and Advanced Sales Skills
by Adam Lieberman- 3.8
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1 hour on-demand video
You Must Believe In The Product Or Service You Are Selling!! There are stores that are expensive and they pride themselves in customer service and some customers are willing to pay a premium for it. There are stores that are expensive and they pride themselves in customer service and some customers are willing to pay a premium for it....
$11.99
Supply Chain Operations Metrics and KPI's
by Operational Excellence Training- 4.3
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1.5 hours on-demand video
High-performance supply chain management is all about getting product to the customer in the right way, for the right price. As a proven method for aligning your company’s plans for improvement with its strategic objectives, the Supply Chain Metrics and KPI’s Model addresses supply chain problem solving alongside the engineering, upgrade, and redesign of key business procedures....
$13.99
Supply Chain Principles
by Timothy M Brown- 4.6
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Approx. 12 hours to complete
Customer Service Manufacturing & Service Operations Operational Improvement Manufacturing & Service Operations...
Creating Measures and Metrics using the ITIL 4 Framework
by Jason Dion • 275,000+ Students Worldwide- 4.4
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1.5 hours on-demand video
You will also learn about various measurement models, such as the Planning and Evaluation Model, the Balanced Scorecard, the Organizational Improvement Cascade, the Value Driver Framework, and the Service Profit Chain....
$9.99
Business Communication Mastery Course
by Ranveer Kumar- 0.0
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1 hour on-demand video
Improves customer satisfaction and retention. Better business communication also means better customer satisfaction. If there’s poor communication within an organization, two things happen when it comes to customer service and satisfaction. Organisations who wants to provide better customer service. which will lead to better company culture and improvement of quality of work....
$12.99
Quality Systems, Models and Theories
by Sorin Dumitrascu- 4.9
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1.5 hours on-demand video
Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services....
$12.99
How to get your invoices paid on time, every time
by Mark Laudi- 4.5
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1.5 hours on-demand video
Use the COVID lockdown to reset your collections process, restart your customer relationships, and end late payments. You've delivered a product or service, you have sent your invoice, and now you are waiting for your customer to pay....
$12.99
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Service Design: Designing for Experience Over Time
by Jon Kolko- 4.3
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1 hour on-demand video
Learn how to structure new service innovations that deliver value to customers and users Overview This training program helps you leverage methods of design thinking in order to produce new and compelling service and system designs. Journey maps act as visual representations of how a person explores a service over time, showing connection points between people, products, policies, and interactions....
$44.99
Two mock Part1 Certified Management Accounting exams
by John Mclellan- 1
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Customer profitability analysis d. Allocation of service department costs 4. Continuous improvement concepts f....
$19.99
Become An Expert At Microsoft Dynamics 365 Online Deployment
by Online CRM Training (3E Consulting Private Limited)- 4.5
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3.5 hours on-demand video
Practical Hands-on Course: Learn Microsoft Dynamics 365 Customer Engagement Online Deployment & Become An Expert. Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business?...
$17.99
