Search result for Conflict resolution course description Online Courses & Certifications
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Conflict Management Project
by Najla DeBow- 4.7
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Approx. 5 hours to complete
In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict. Analyze key organizational issues with an integrated action plan for conflict resolution...
Conflict Resolution Skills
by Najla DeBow- 4.4
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Approx. 4 hours to complete
Resolving conflict in a positive manner is a skill that can be developed and practiced. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Create a usable plan for managing conflict Course Overview Case Study: Managing Conflict Resource: Conflict Mode Instrument...
Conflict Transformation
by Ellen Ott Marshall- 4.8
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Approx. 17 hours to complete
This course introduces you to the concept of conflict transformation and how it differs from conflict resolution, management, and prevention. We’ll see how conflict offers opportunities for constructive change, and we'll explore different tools and methods for engaging conflict constructively. Course Outline and Grading Information Fundamental Texts on Conflict Transformation The Five Conflict Styles...
Types of Conflict
by Najla DeBow- 4.4
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Approx. 5 hours to complete
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. Identify the different types of conflict Illustrate the positive aspects of conflict Provide examples of positive ways to deal with conflict Course Overview...
Customer Service Training: Dealing with Difficult Customers
by Gustavo Escobar Henríquez- 0.0
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1 hour on-demand video
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills This course will show you the ECA Method for conflict management with difficult customers: C = Take Control: To achieve conflict resolution in customer service, you must take control of the situation....
$12.99
High Conflict in Law: An Introduction
by Tania Sourdin , Bill Eddy , Megan Hunter- 0.0
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3 Weeks
Learn about high-conflict behaviours through this introductory course co-developed by the world-leading experts, Bill Eddy and Megan Hunter, co-founders of the High Conflict Institute in the U. The course will assist you in further developing your skills in conflict resolution and problem-solving....
$49
Facilitate Innovation and Manage Change Effectively
- 0.0
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This course imparts the ability for managers to work effectively with team leaders to manage change processes. Learners will also be taught how to maintain a conducive environment for innovation in the section on conflict management. The course covers the signs and stages of conflict as well as strategies for conflict resolution....
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Communication Training for Managers
by Lecturio GmbH- 4.8
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3.5 hours on-demand video
This course covers the basics of using Style-Stepping to avoid conflict, build powerful teams, and inspire others with the right benefit language....
$11.99
Shiny Happy Couples: How to Detoxify Your Relationship
- 0.0
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Introducing The Melfox Method for effective conflict resolution and healthy relationships Pinpoints the root cause of relationship issuesExplains the proper role of shared information during conflict resolutionExamines normal defensive reactions and how to control themPresents an innovative, proactive, one-on-one method of conflict resolutionOutlines the benefits of effective conflict resolution in all areas of your life...
High Conflict in Law: Personality Disorders and Disputes
by Tania Sourdin , Bill Eddy , Megan Hunter- 0.0
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3 Weeks
Learn aboutthe relationship between personality disorders and high-conflict peoplethrough this introductory course from our world-renowned experts, Bill Eddy and Megan Hunter, co-founders of the High Conflict Institute in the U. It is aimed at anyone who may encounter high-conflict behaviours and would like to learn about conflict resolution, particularly in a business or legal setting, including:...
$49
