Search result for Difficult customers Online Courses & Certifications
FollowFilter ![]()
Filter ![]()
Showing 128 courses
By Category ![]()
By Subject![]()
By Language![]()
By Duration![]()
By Price![]()
Get Course Alerts by Email
Customer Service Training: Dealing with Difficult Customers
by Gustavo Escobar Henríquez- 0.0
-
![]()
![]()
![]()
![]()
![]()
1 hour on-demand video
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills And knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors. This course will show you the ECA Method for conflict management with difficult customers:...
$12.99
Excellence in Customer Service
by Peace Itimi- 3.7
-
![]()
![]()
![]()
![]()
![]()
1 hour on-demand video
Handling Customer Complaints | Dealing with Difficult Customers | Listening & Telephone Skills And when customer service is executed well, it can resonate with customers for years to come. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising. How to deal with different kinds of customers...
$9.99
Outstanding Customer Service - The Ultimate Guide!
by Prof. Paul Cline, Ed.D- 4.6
-
![]()
![]()
![]()
![]()
![]()
2.5 hours on-demand video
How to Handle Difficult Customers like a PRO! How to Handle Difficult Customers like a PRO!...
$9.99
Customer Service Superstardom: Customers Will Love You
by Judy Clark- 4.4
-
![]()
![]()
![]()
![]()
![]()
2 hours on-demand video
Great customer service experiences are a joy to us all, be the person customers rave about State what customer service means in relation to all your customers Connect effectively with customers by phone and email with correct ettiquette Understand and deal with difficult customers, insults, threats and complaints...
$9.99
Marketing analytics: Know your customers
by Ray Welling- 4.7
-
![]()
![]()
![]()
![]()
![]()
Approx. 20 hours to complete
Are your customers at the centre of your organisation’s strategy? An understanding of marketing analytics, the core component of this course, is crucial to serving your customers well. However, multiple touchpoints across the customer journey make it increasingly difficult to measure effectiveness. 2 The importance of research to knowing your customers...
Become a master of client and account management
by Robert Da Costa- 4
-
![]()
![]()
![]()
![]()
![]()
1.5 hours on-demand video
Did you know that repeat customers on average, spend 67% more than new customers? Having difficult conversations; It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. Better understand your customers to ensure a great relationship...
$12.99
Customer Service Training
by AJK Consulting- 4.1
-
![]()
![]()
![]()
![]()
![]()
2.5 hours on-demand video
Who are Customers Handle difficult co-workers...
$9.99
Related searches
Learning QuickBooks 2015
by Infinite Skills- 3.7
-
![]()
![]()
![]()
![]()
![]()
7.5 hours on-demand video
From invoicing to inventory, this tutorial will give you control over your small-to-medium sized business accounting. Small business accounting does not have to be difficult, with right software and the ability to use it. This course is designed for the absolute beginner, meaning no accounting or QuickBooks experience is required....
$12.99
Blow Up Your Small Business
by Brian Fleming- 4.6
-
![]()
![]()
![]()
![]()
![]()
3 hours on-demand video
Your customers only make buying decisions after hearing or seeing words that compel them to buy. Sadly, most businesses have a difficult time explaining what they do in a clear, compelling way and it's costing them thousands (even millions of dollars)....
$11.99
Operations Management: Management of Quality
by Sorin Dumitrascu- 4.2
-
![]()
![]()
![]()
![]()
![]()
2 hours on-demand video
A company with quality products and services takes the time to get to know its customers and their expectations. If its customers are unhappy, a company will find it difficult to survive in the marketplace. It's based on a number of key principles, which stress the vital role of suppliers, organization leaders, and customers in any quality initiative....
$11.99
