Search result for Customer-centric Online Courses & Certifications
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Managing the Value of Customer Relationships
by Pete Fader- 0.0
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6 Weeks
Make an informed decision about whether, how, and when to invest in customer centricity Make the case for customer centricity in your organization Decide what initial experiments your company should invest in to achieve customer centricity...
$585
Customer-Centric Innovation
by Frank T. Piller- 0.0
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6 Weeks
Learners from the industries of Product Management , Engineering , Innovation Management and Customer Relationship Management already completed the course as well as Consultants and Entrepreneurs....
$199
Customer-Centric IT Strategy
by Alex Cowan- 4.6
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Approx. 3 hours to complete
IT Strategy Brief: The Customer Journey...
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
Customer | How to Develop Customer Centric Metrics
by Learoy Tonight- 3.6
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22 mins on-demand video
To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. There is no question about the impact great customer service has on an organisation. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace....
$12.99
Process Leader Framework
by Janne Ohtonen, PhD- 4.1
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2 hours on-demand video
This course is for those people who want to learn new skills on customer centric process leadership. You will learn what is Process Leader Framework and how it will help your business to increase revenues and profits, decrease costs and improve customer service simultaneously. Those videos give you ideas on customer centric process excellence and business process management....
$9.99
Customer Centric Marketing for Entrepreneurs
by Beth Goldstein- 0.0
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4 Weeks
How to use customer discovery tools to identify market needs, problems and opportunities Create customer profiles and personas that help you identify the right marketing channels to reach your customers Respond to evolving customer needs using personal, digital, social and mobile spheres...
$149
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Modern Supervisor Skills
by Andrew S Koch- 4.8
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Approx. 10 hours to complete
• Explain why a strong customer service culture is crucial to organizational success. Building a Customer Service Environment Customer Defection Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention....
Customer Experience Management (CX): MASTERCLASS 2021
by Manos Filippou- 4.2
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8 hours on-demand video
#1 Customer Experience Management Course. Customer Journey. Do you know that companies lose more than 75 billion dollars every year as a result of bad customer service? Enroll in this course and discover the art of a client-centric culture, find out what the top 10 customer experience (CX) strategies are, and get inspired to build outstanding client experiences!...
$21.99
Customer | How to Understand Customer Needs
by Learoy Tonight- 4.5
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1 hour on-demand video
We see it often – an organisation says they’re customer centric and have a customer strategy to prove it, so why do they provide such a poor customer experience? Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace....
$14.99
