Search result for Customer service Online Courses & Certifications
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Customer Insights: Quantitative Techniques
by James Lenz- 4
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Approx. 14 hours to complete
The second module will explore the technique of conjoint analysis for quantifying the customer benefits, customer values, and the trade-off he or she is willing to make between the price of the product and desired features of the product or service. Welcome to Customer Insights: Quantitative Techniques 4 Collect Customer Data...
Customer Support Team Leader Mastery Certification
by Govindraj Shetty- 5
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6.5 hours on-demand video
By The Customer Support School Section 4: Customer Support Business Planning & Strategy: In this, you will learn basic's about how the business planning & strategy using a case study, you will learn about service level management & operating level agreement and team leader's role, type of support case priority & standard operating procedures....
$34.99
How to Start a Profitable eBay Dropshipping Business Today
by Bryan Guerra- 4.1
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10.5 hours on-demand video
Because customers have become accustomed to short shipping times and great customer service. What if you could learn how to drop ship to your customers with shipping times that match that of Amazon Prime, while getting the added benefit of great customer service? How to leverage Amazon's customer service, distribution, logistics, warehouses, etc....
$9.99
Marketing Customer Analytics, Segmentation, and Targeting
by Mohammad Reza Habibi, Ph.D.- 4.5
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2.5 hours on-demand video
Learn how to analyze market based on customer and location data analytics with the most powerful tools available That is, knowing the right customer for your product or service (whatever they may be) and targeting them with the right vehicle (TV programs, Digital, Newspapers, etc)....
$14.99
Salesforce Service Cloud Consultant Certification Course
by Mike Wheeler- 4.4
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11 hours on-demand video
Get Certified as a Salesforce Service Cloud Consultant and Implement the Lightning Service Console and Build Survey App knowledge needed to implement multiple applications in common customer scenarios. This course fully prepares you for the Service Cloud Consultant Exam. SERVICE CLOUD SOLUTION DESIGN Given a scenario, analyze customer requirements to determine an appropriate...
$22.99
A to Z Turo: Comprehensive Guide for running a fleet of cars
by Jerry Xiong- 4
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3.5 hours on-demand video
Learn how to run your Turo business from a POWER HOST! Everything from customer service to daily operations is included Customer service skills to secure 5 star ratings...
$12.99
Customer Experience: Grow Your Business With A Purpose
by Expert Academy- 0.0
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2.5 hours on-demand video
Deliver A 'Branded' Customer Experience That Drives Profitable Growth Customer Experience Management: Grow Your Business With A Purpose Customer Experience Management: Brand Purpose & Leadership2. Shaun Smith has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience....
$12.99
Value Proposition Design
by PlayTactic Academy- 3.8
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1 hour on-demand video
Develop deeper understanding of your customer Map out a detailed customer profile Design products and services based on customer needs...
$9.99
Process Leader Framework
by Janne Ohtonen, PhD- 4.1
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2 hours on-demand video
This course is for those people who want to learn new skills on customer centric process leadership. You will learn what is Process Leader Framework and how it will help your business to increase revenues and profits, decrease costs and improve customer service simultaneously. Those videos give you ideas on customer centric process excellence and business process management....
$9.99
Understanding Business Model Canvas with real life examples
by Manish Gupta- 0.0
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2.5 hours on-demand video
Qualitative – overall customer experience and outcome Customer Segments: To build an effective business model, a company must identify which customers it tries to serve. The different types of customer segments include: Niche Market: Customer segmentation based on the specialized needs and characteristics of its clients. Brokerage Fees – Revenue generated from an intermediate service between 2 parties....
$12.99
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