Search result for Certifications for customer service Online Courses & Certifications
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Customer Insights: New Product Development Orientation
by William Qualls- 4.4
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Approx. 19 hours to complete
This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and process of gathering customer insights for identifying and developing new product opportunities. MODULE 2: Product Development Customer Knowledge Requirement Identifying Customer Needs Steps in Customer Insight Research MODULE 3: Identifying the Voice of Your Customer...
Customer Service Training
by AJK Consulting- 4.1
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2.5 hours on-demand video
A Step by Step Guide For Customer Service Professionals and Managers Limited definitions of service based on an exchange of monies for goods or service misses the overall point of customer service. In the 50 Keys to Exceptional Customer Service you will learn the best practices that top organizations we look up to implement and adopt in ....
$9.99
Training for Customer service & Support
by Marina Hrabar- 3
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4.5 hours on-demand video
Do you work for an international organization in the Sales or Customer Service department, or speak to clients on the phone from a Help Desk or a Call Centre? - identify and define vocabulary used to enhance customer service - discuss and explain what customer service is and why it’s important...
$11.99
Zendesk Training for Customer Service Agents
by Guidoo Services- 4.5
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2 hours on-demand video
How to provide great customer support using Zendesk, a course for beginners If you want to know how to solve tickets in Zendesk and how to work on customer questions efficiently this course is for you. You will learn everything you need to know to use Zendesk as a Customer Service Representative for your current job or your new role....
$14.99
Innovation for Entrepreneurs: From Idea to Marketplace
by Dr. Thomas J. Mierzwa- 4.6
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Approx. 11 hours to complete
Develop an innovation portfolio and business model canvas for your venture. We establish a framework for examining the innovation process, and quickly transition into exploring how to successfully bring innovations to market. Welcome to Innovation for Entrepreneurs: From Idea to Marketplace Instructions for the Quiz Accelerate Your Career with the #1 Online Master’s Degree for Corporate Innovators and Startup Entrepreneurs...
Building the Business Model for Corporate Entrepreneurs
by Daniel Gordon- 4.7
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Approx. 11 hours to complete
Your completed project will be a customer-validated Business Model Canvas that outlines the business case for a new product or service to address your selected challenge or opportunity in a corporate context. • Conducting in-depth interviews to guide the customer discovery process for your corporate venture; and Welcome to Building the Business Model for Corporate Entrepreneurs...
Customer | How to Build a Customer Service Strategy
by Learoy Tonight- 4.4
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29 mins on-demand video
For you and your team to be successful in providing great customer service, start by putting your customer first There is no question about the impact great customer service has on an organisation. How to build a customer service strategy will give you the tools to make a connection and build a relationship with your customer base....
$13.99
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International Hospitality & Healthcare Services Marketing
by Sunmee Choi- 4.7
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Approx. 5 hours to complete
As the fastest-growing sectors of the current global economy, both hospitality and healthcare services sector offer tremendous growth opportunities for incumbents and entrepreneurial opportunities for new entrants. Practice Quiz for Lesson 1 'What is unique about managing a service business? Graded Quiz for Lesson 1 'What is unique about managing a service business?...
Customer Service Training | Keys To Satisfy Your Customers
by Jack Tran- 4.4
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1 hour on-demand video
An introduction to customer service and its importance in any business. Small Project- It will be Zappos story, which has been well-known for their excellent customer service. If you're a complete beginner to Customer Service, interested in joining this field or who is looking for a solution to your customer service department, this course is for you....
$12.99
Foundations of Awesome Customer Service
by BizTree Learning- 4.2
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2 hours on-demand video
Learn to develop outstanding customer service for your business or as an individual In this course, you'll learn to develop outstanding customer service for your business or as an individual. If you are serious about taking your customer service to the next level, then this course is for you....
$10.99
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