Search result for Customer journey mapping Online Courses & Certifications
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Agile Analytics
by Alex Cowan- 4.8
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Approx. 15 hours to complete
Introduction and Customer Analytics Focal Point: The User Journey Outlining the User Journey Mapping Analytics: Trent the Technician Mapping Analytics: Ivan the Inside Salesperson User Habits and Mapping Analytics Introduction and Customer Analytics Interview: Drew Conway’s Data Science Journey How to pair your hypotheses on customer personas and problem with analytics....
Marketing analytics: Know your customers
by Ray Welling- 4.7
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Approx. 20 hours to complete
However, multiple touchpoints across the customer journey make it increasingly difficult to measure effectiveness. 1 It’s not about you, it’s about them: The primacy of the customer 3 Digging for gold – uncovering customer value Types of customer data 3 How digital technology has transformed customer data collection 2 Customer journey mapping Practice task: Customer journey mapping...
Fundamentals of Operations, with Goldman Sachs 10,000 Women
by Goldman Sachs 10,000 Women , Edward David , Anne Donnellon , Michael Fetters , Geetha Krishnan , Mori Taheripour , Sarah Underwood- 4.6
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Approx. 4 hours to complete
You will explore how these can be developed and managed, both to maximise customer satisfaction and support business growth. In the exercises, you will examine the purpose of process mapping and use this to evaluate your current business processes as your business grows. Understanding the purpose of process mapping...
Introduction to Social Media Marketing
by Anke AudenaertTop Instructor- 4.9
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Approx. 15 hours to complete
• Define your target audience and their customer journey What is a Customer Journey and Why Do You Need One? Mapping your Customer's Journey Customer Journey Examples Customer Journey Worksheet Create SMART goals, identify KPIs, and define your target audience and their customer journey...
Master Hibernate and JPA with Spring Boot in 100 Steps
by in28Minutes Official- 4.5
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13 hours on-demand video
The Java Persistence API provides Java developers with an api for mapping java objects to relational data. Journey from JDBC To JPA Step24 - OneToOne Mapping - Insert Student with Passport Step25 - OneToOne Mapping - Retrieving Student with Passport and Eager Fetch Step26 - OneToOne Mapping - Lazy Fetch Step28 - OneToOne Mapping - Bidirectional Relationship - Part 1...
$19.99
Service Design: Designing for Experience Over Time
by Jon Kolko- 4.3
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1 hour on-demand video
Customer journey mapping. Journey maps act as visual representations of how a person explores a service over time, showing connection points between people, products, policies, and interactions....
$44.99
Design Thinking for the Greater Good: Innovation in the Social Sector
by Jeanne M. Liedtka- 4.7
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Approx. 8 hours to complete
Journey Maps and Unmet Customer Needs Four Things to Know About Journey Maps Journey Map Example: The Whole Aquarium More Journey Map Examples Journey Maps: My Favorite Tool Stakeholder Mapping...
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Strategic Innovation: Building and Sustaining Innovative Organizations
by Raj Echambadi , E. Geoffrey Love- 4.8
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Approx. 20 hours to complete
Mapping Performance and Expectations in an Innovation Context - Part 1 Mapping Performance and Expectations in an Innovation Context - Part 2 Customer Journey Maps: Identifying Moments of Truth...
How to Validate your Startup Idea
by Allya Koesoema , Martin Bliemel- 4.3
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Approx. 21 hours to complete
Strategy Canvas: Mapping how you are different Creating your first Persona and Customer Journey Map...
Digital Product Management: Modern Fundamentals
by Alex Cowan- 4.7
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Approx. 11 hours to complete
Maybe you’d talk to a customer somewhere in there and they’d tell you what features they wanted. Massive troves of data are available for making decisions and, at the same time, deep insights into customer motivation and experience are more important than ever. You and Your Customer Focal Tool: The Customer Journey...
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