Search result for Customer success Online Courses & Certifications
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Customer Service Training
by AJK Consulting- 4.1
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2.5 hours on-demand video
A Step by Step Guide For Customer Service Professionals and Managers “Service” should provide the customer with more than a product or action taken on his/her behalf. A happy customer will continue to be a buying customer and a returning customer. systematic and consist way to achieve real success and dwarf their competitors....
$9.99
Customer Success | How to Understand Your Customers
by Chuck Wall- 4.5
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1 hour on-demand video
In this course, you are going to learn some critical pieces to the customer puzzle: Plus, you''' get four case studies about companies that have made Customer Understanding a big part of their success (plus, one that wasn't listening and paid a steep price): ...
$14.99
Customer Service Superstardom: Customers Will Love You
by Judy Clark- 4.4
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2 hours on-demand video
Customer Service Sells. Great customer service experiences are a joy to us all, be the person customers rave about -- Stefan (Customer Service and Communication for Success student) -- Damien (Customer Service and Communication for Success student) This customer was crucial to the business. Advance in their organisation through customer service success...
$9.99
Applied Analytics (business application - non mathematical)
by Gopal Prasad Malakar- 3.9
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2.5 hours on-demand video
Know the objective, techniques & Success stories MA 01 Increase / Maintain Base (more new customer, stop customer churn / attrition) : Marketing Analytics 01 - How can you maintain & increase customer base. Analytics Case StudyAnalytics Case StudiesCase Study on AnalyticsCase Studies on AnalyticsAnalytics success storiesUsing Analytics for customer successAnalytics applicationsApplication of Analytics...
$9.99
Strategic Account Management
by Jim Hamilton , Michael Cant- 0.0
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6 Weeks
You will be challenged to demonstrate your account management skills covering the range from customer service, customer success and to key account management. Appreciate how sellers structure their organization to manage customer accounts Compare and contrast the roles of customer service with customer success management with account management and key account management...
$149
SalesSchool: Sales Training for the Entrepreneurial Business
by Jemma Blaylock and Sian Price- 4.2
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1.5 hours on-demand video
Achieving Sales Success by Defining a Sales Pipeline, Better Customer Understanding and Having Great Sales Conversations Customer Understanding: You will appreciate how a customer's business works, their needs, their goals and ambitions to determine how your product helps them achieve that....
$9.99
Customer Success | How to Actively Engage Your Customers
by Chuck Wall- 4.4
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1.5 hours on-demand video
Customer engagement is much more than having a call center or handling a complaint. Smart companies realize that in today’s social era, customer engagement requires emotional connection. · The Customer Engagement Value Chain drives profitable business growth • Mercedes-Benz’s leapt to the top of the automotive pack in customer satisfaction ...
$17.99
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Customer Success | How to Exceed Your Customers Expectations
by Chuck Wall- 4.6
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1 hour on-demand video
The Value Universe effects every customer on their journey from expectation to loyaltyPeople decide what their real needs areHyundai Motors used customer insight to create an entirely new vehicleJobs to Be Done thinking will revolutionize your companyCostco delivers extreme value to millions of customersCustomer Lifetime Value will change the way you evaluate the real value of your customers...
$13.99
Customer Success | How to Put Your Customers First
by Chuck Wall- 4.6
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1 hour on-demand video
· The customer roller coaster every business is on · The three questions that form the Customer Experience Triangle · How to tell customer first stories that touch the heart and deliver results...
$14.99
Customer Success | How to Listen to Today's Customers
by Chuck Wall- 4.3
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1 hour on-demand video
How Jet Blue has mastered social media through speed and humorThe ways social media has transformed how Adobe listensWhy Mercedes-Benz doubled sales on the platform by reaching an entirely new audienceHow Morton’s Steakhouse wrote the greatest customer service story ever toldHow eight other brands have made social listening a critical part of their success...
$9.99
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