Search result for Customer-centric it strategy Online Courses & Certifications
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Customer | How to Map Out the Customer Journey
by Learoy Tonight- 3.8
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22 mins on-demand video
Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. It also helps to establish key areas of focus and encourages a better sense of direction for your customer strategy....
$9.99
Marketing analytics: Know your customers
by Ray Welling- 4.7
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Approx. 20 hours to complete
However, multiple touchpoints across the customer journey make it increasingly difficult to measure effectiveness. 1 It’s not about you, it’s about them: The primacy of the customer 3 Digging for gold – uncovering customer value Types of customer data 3 How digital technology has transformed customer data collection Using customer data to drive strategy...
Machine learning with Python for finance professionals
by John Sandall , Narayanan Vaidyanathan- 0.0
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5 Weeks
Digital finance knowledge and skills are essential components of the technology transformation as business becomes increasingly customer focused. And having the skills to understand how these technologies are deployed and integrated into a customer centric business strategy is essential....
$199
An Introduction to Business Design Thinking
by Marc Mclaughlin- 3
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2 hours on-demand video
It has naturally emerged as design methodologies have become more business-facing with a growing demand to be more "customer-centric”. They are an interesting collection of strategy consultants, entrepreneurs, designers, artists and learning scientists who are happy to share their real-world gritty experiences making use of Business Design Thinking...
$12.99
Innovating with the Business Model Canvas
by Alex Cowan- 4.6
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Approx. 4 hours to complete
The beauty of the one-page Business Model Canvas is that it drives meaningful focus. Knowing Your Customer Getting to Know Your Customer Better: Think See Feel Do Sculpting the Customer Journey: AIDAOR Delivering the Customer Journey through Customer Relationships and Channels Mapping Customer Relationships and Channels...
Digital Commerce Reinventing Business Models
by Fernando Sierra Saavedra- 0.0
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4 Weeks
That’s why the business models are changing very fast, and the adaptation to the new customer behaviors will impact the feasibility of the businesses worldwide. Analyzing the whys about customer engagement through customer satisfaction and how to change the mindset of an organization to become more customer-centric....
$199
Grow Your Business Using Net Promoter Score®
by Kushal Dev- 4
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1.5 hours on-demand video
The only Net Promoter Score® course that has the power to transform your business into a customer centric one Have you been thinking to embark on the journey of Customer centricity and Net Promoter Score®? I look forward to welcoming you to the journey of Customer Centricity and let's make it your strategy for massive business growth!...
$9.99
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Customer Support Team Leader Mastery Certification
by Govindraj Shetty- 5
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6.5 hours on-demand video
By The Customer Support School - Case Study: Team DSAT Analysis Process: How to scrub the dissatisfaction case rated by the customer and implement an action to improve the performance. After learning all these 10 Sections in detail and practicing it in Real-time you will Master yourself as a Highly Performing Customer Support Team Leader in the Industry....
$34.99
Branding and Customer Experience
by Michael Thompson- 4.6
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Approx. 11 hours to complete
Whether students come from a Branding or a Customer Experience background or perspective, this course will explore the synergies between and the intersection of the two sets of activities. Customer Journey Mapping from an Expert: Beatriz Macarrón, Strategy Director, Garaje de Ideas Required Reading: Common customer experience strategy mistakes—and how to avoid them...
Design-Led Strategy: Design thinking for business strategy and entrepreneurship
by Eric Knight- 4.6
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Approx. 20 hours to complete
This course is for entrepreneurial managers who are looking for tools and techniques to introduce exciting, innovative products or services to market quickly and informed by high-quality customer insights. We build on the widely known concept of design thinking but update it and apply it to advance business strategy and entrepreneurship....
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