Search result for Courses taught by The Art Of Service
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Customer Service - Contact Centers
by The Art Of Service- 4
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43 mins on-demand video
An introductory course about understanding the foundations of Contact Centers in Customer Service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam....
$9.99
Help Desk - Manager
by The Art Of Service- 4.4
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2.5 hours on-demand video
A help desk course about managing, hiring and building a team in a help desk environment. To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform....
$9.99
Business Impact Analysis
by The Art Of Service- 3.8
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2 hours on-demand video
An introductory course about understanding Business Impact Analysis and its importance in every business organization. A Business Impact Analysis or BIA brings about the differentiation between critical (urgent) and non-critical (non-urgent) organization functions/activities. A function may be considered critical if it impairs or stops operations of the organization and causes detrimental ramifications for the stakeholders....
$9.99
Basel II
by The Art Of Service- 3.8
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1 hour on-demand video
An introductory course about understanding Basel II and the three pillars that support it. Explore the latest financial IT trend created to regulate and control risks faced by financial organizations. Basel II is the second of the Basel Accords, which are recommendations on banking laws and regulations issued by the Basel Committee on Banking Supervision....
$12.99
IT Governance
by The Art Of Service- 0.0
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2.5 hours on-demand video
An introductory course about understanding the governance of information technology. Get a head start and explore the concepts surrounding Information Technology Governance tools and techniques. IT Governance is a subset discipline of Corporate Governance focused on Information Technology (IT) systems, their performance, and risk management. The Sarbanes-Oxley Act and Basel II will also be discussed....
$14.99
QR Codes
by The Art Of Service- 3.8
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2.5 hours on-demand video
An introductory course about understanding bar codes, standards and data types of QR Codes. A QR code (Quick Response code) is a type of matrix barcode first designed for the automotive industry. The system has become popular outside the industry due to its fast readability and large storage capacity compared to traditional UPC barcodes....
$11.99
Top Online Courses and Specializations | Coursera
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Find Courses and Specializations from top universities like Yale, Michigan, Stanford, and leading companies like Google and IBM. Join Coursera for free and transform your career with degrees, certificates, Specializations, & MOOCs in data science, computer science, business, and dozens of other topics....
Coursera | Online Courses & Credentials From Top Educators. Join for Free
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Learn online and earn valuable credentials from top universities like Yale, Michigan, Stanford, and leading companies like Google and IBM. Join Coursera for free and transform your career with degrees, certificates, Specializations, & MOOCs in data science, computer science, business, and dozens of other topics....
Course Definition & Meaning - Merriam-Webster
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course: [noun] the act or action of moving in a path from point to point....
Free Online Courses | Stanford Online
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Free Online Courses. Our free online courses provide you with an affordable and flexible way to learn new skills and study new and emerging topics. Learn from Stanford instructors and industry experts at no cost to you....
Online Courses - Learn Anything, On Your Schedule | Udemy
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Udemy is an online learning and teaching marketplace with over 185,000 courses and 49 million students. Learn programming, marketing, data science and more....
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