Search result for Customer relationship management Online Courses & Certifications
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New Technologies for Business Leaders
by Mark Mueller-Eberstein, Dipl. Kfm.- 4.4
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Approx. 19 hours to complete
Instead of digital disruption, the new technologies and management methods will become the foundation of a Digital Transformation journey for better customer relationship management and client satisfaction. Knowing and loving your customer Forget TV and YouTube: Why customer immersion is the next generation of media to master for marketers The customer journey with IoT...
Realistic Guide for Managing Your First Project
by Echo Woolf- 4.8
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2 hours on-demand video
Understanding Project Management in the Real World Project Management is in a great place right now. Having an understanding of the textbook Project Management fundamentals is something that every PM needs. However, in the real world, there isn’t always time to learn every single thing in the Project Management Book of Knowledge (PMBOK) before managing your first project. Relationship management...
$11.99
SalesForce CRM - A Complete Guide
by SkillTech Academy India- 0.0
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5 hours on-demand video
Learn to use Salesforce CRM Tool to efficiently execute Customer Relationship related Tasks and Projects This course is for Business Administration Students and Corporate Employees who want to learn about Customer Relationship Management with the powerful SAAS based CRM software Salesforce CRM. The system helps you to efficiently manage customer specific support request....
$15.99
Customer Service - Contact Centers
by The Art Of Service- 4
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43 mins on-demand video
An introductory course about understanding the foundations of Contact Centers in Customer Service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. ·Customer Relationship Management The next and final level is Customer Service Expert program....
$9.99
Introduction to Management Information Systems (MIS): A Survival Guide
by Alfonso Durán Heras- 0.0
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6 Weeks
Management Information Systems (MIS) are an integral part of today’s professional landscape. From customer relationship management (CRM) systems handling the day to day interactions with clients and prospects, to financial systems issuing invoices and paying bills, day to day working life is increasingly controlled by these systems that dictate what to do and how....
$99
Customer Support Team Leader Mastery Certification
by Govindraj Shetty- 5
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6.5 hours on-demand video
By The Customer Support School Section 8: Teamwork & Employee Motivation: In this, you will learn the Performace management standards and how the team leaders should review the performance of their customer support agents, how to set up SMART objectives. 25 Chapter: Case Study: Outlier Management Process...
$34.99
FATF Recommendations on High Risk Customers and Activities
by Usman Zuberi- 0.0
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1 hour on-demand video
- Customer Due Diligence Measures - Enhanced Customer Due Diligence EDD - Correspondent Banking Relationship and related ML/TF risk factors This course will help you in your job roles particularly if your area is Compliance, Anti Money Laundering AML, regulatory Compliance, Customer Relationship and Risk Assessment and Management. Risk management professionals and students...
$12.99
Models & Frameworks to Support Sales Planning
by Nelson Yoshida , Edson Ito , Cesar Rodrigues , Samantha Mazzero- 4.4
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Approx. 22 hours to complete
Module 1 - Sales Management Video 1 - Performance Management Video 2 - Closing Module 1: Sales Management How to Succeed at Key Account Management Account Management - Art or Science? The Flaw in Customer Lifetime Value Practice quiz: Customer Engagement Module 4 - Strategic Sales Management In Action – the journey goes on...
Customer Service - Conflict Resolution
by The Art Of Service- 3.7
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43 mins on-demand video
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam. Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses....
$9.99
Strategic Account Management
by Jim Hamilton , Michael Cant- 0.0
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6 Weeks
Strategic Account Management will examine a major challenge of sales teams - how to maintain your customer relationships in a competitive marketplace and how to grow their business with you. Appreciate how sellers structure their organization to manage customer accounts Compare and contrast the roles of customer service with customer success management with account management and key account management...
$149
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