Search result for Customer-centric it strategy Online Courses & Certifications
FollowFilter ![]()
Filter ![]()
Showing 344 courses
By Category ![]()
By Subject![]()
By Language![]()
By Duration![]()
By Price![]()
Get Course Alerts by Email
Embracing Disruption
by Ilenia Vidli- 4
-
![]()
![]()
![]()
![]()
![]()
1.5 hours on-demand video
In this module you will understand the impact of digital on the customer journey and your customer's micro-moments. Each lesson provides you with hands-on projects related to real-world business scenarios in order for you to gain practical experience and directly apply it to your company. How the customer journey changes and how to use it to your company’s benefits....
$12.99
Digital Strategy and Business Opportunity
by Digital Marketing Institute , Cathal Melinn- 4.3
-
![]()
![]()
![]()
![]()
![]()
Approx. 11 hours to complete
This course also explains how to choose the right content for your customers – and how to develop a creative strategy to deliver on key business goals. This is the first course in the Digital Marketing Institute’s Digital Strategy specialization. How to use the principles of content marketing with a creative strategy to find, reach, and engage target audiences...
Customer | How to Develop Customer Centric Metrics
by Learoy Tonight- 3.6
-
![]()
![]()
![]()
![]()
![]()
22 mins on-demand video
Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace....
$12.99
Customer | How to Build Customer Loyalty
by Learoy Tonight- 4.3
-
![]()
![]()
![]()
![]()
![]()
25 mins on-demand video
Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace....
$9.99
Business Analytics Capstone
by Wharton Teaching Staff- 4.5
-
![]()
![]()
![]()
![]()
![]()
Approx. 13 hours to complete
Application Exercise 1 – Recommending Customer Analytics Research Methods to Explore Your Problem Module 3: Your Strategy Does Your Strategy Need a Strategy? Application Exercise 2 - Using People Analytics Methods to Hire a Leader to Implement Your Strategy Application Exercise 3 - Using Operations Analytics Methods to Understand the Allocation of Scarce Resources in Pursuing a Strategy...
Customer Experience Management (CX): MASTERCLASS 2021
by Manos Filippou- 4.2
-
![]()
![]()
![]()
![]()
![]()
8 hours on-demand video
#1 Customer Experience Management Course. Customer Journey. When companies are closing doors one after the other, then it is a priority to take a brand-new approach and adjust. This course shares REAL LIFE STRATEGIES that will inspire you to BUILD FANTASTIC CUSTOMER EXPERIENCES, and focus on where it really matters! Find out why BAD CUSTOMER SERVICE = BAD BUSINESS!...
$21.99
Customer Centric Marketing for Entrepreneurs
by Beth Goldstein- 0.0
-
![]()
![]()
![]()
![]()
![]()
4 Weeks
It is not uncommon for students, executives and business owners to feel overwhelmed by the myriad of marketing solutions available today. How to use customer discovery tools to identify market needs, problems and opportunities Create customer profiles and personas that help you identify the right marketing channels to reach your customers...
$149
Related searches
Customer-Centric Innovation
by Frank T. Piller- 0.0
-
![]()
![]()
![]()
![]()
![]()
6 Weeks
What is most important in the Strategy Phase? Learners from the industries of Product Management , Engineering , Innovation Management and Customer Relationship Management already completed the course as well as Consultants and Entrepreneurs....
$199
Don't Let Your Customers Run Your Business
by Zanette Phillips- 4.6
-
![]()
![]()
![]()
![]()
![]()
2.5 hours on-demand video
Controlling Customer Debt and Managing the Ledger Wouldn't you like a strategy to reduce your current customer debt? Wouldn't you like a strategy to manage your ongoing customer debt? Evaluate the current customer debt and using a strategy to reduce itClean up the old ledger to set up an efficient new systemStrategy to Manage the Ongoing Ledger...
$49.99
Brand and Product Management
by Luis Rodriguez Baptista- 4.7
-
![]()
![]()
![]()
![]()
![]()
Approx. 14 hours to complete
Identify the critical information needed to develop a product and brand strategy that generates both quick-wins and long-term value. By completing this course, you will be in position to create an activity plan to bring your brand strategy to life - both externally towards consumers and internally to employees. Use the Customer Experience Journey Tool...
Previous
