Search result for Certificate in customer experience management Online Courses & Certifications
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IBM Customer Engagement Specialist Professional Certificate
by IBM Training and Skills- 0.0
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Approx. 24 hours to complete
And one of the hottest areas with high demand is in IT customer service and support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. Welcome to the IBM Customer Engagement Specialist Professional Certificate Course! Why are typing skills important in Customer Service? What terms are specific to processes and methodologies used in customer service?...
Customer Service Basics
by Integrity Training- 3.8
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1 hour on-demand video
The course helps the candidates in their personal character and behavioral development which ultimately helps in providing a pleasant experience to the end customers of any business. The course also helps the candidates in stress management and avoid unnecessary and aggressive reaction to stressful situations that may arise during the course of their professional careers....
$11.99
Customer Relationship Management: CUSTOMER EXPERIENCE
by Elizabeth Graham- 0.0
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31 mins on-demand video
CUSTOMER EXPERIENCE MANAGEMENT In this course you will be learning about CRM (Customer Relationship Management). I will be teaching you how to manage customer experience in order to cross sell and up sell using CRM features. CUSTOMER RELATIONSHIP MANAGMENT CUSTOMER EXPERIENCE MANAGMENT BUILDING CUSTOMER LOYALTY IMPROVING CUSTOMER LIFE CYCLE...
$12.99
Channel Management and Retailing
by Maria Teresa Aranzabal- 4.5
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Approx. 9 hours to complete
Understand how channel management and retailing can improve performance in your business. Nowadays, a distribution strategy is part of the DNA of many companies and a correct channel management is key for the success of your product. Key Factors in Channel Management The Role of Distribution Channels in the Value Chain What Really Shapes the Customer Experience...
Customer Service Training: Dealing with Difficult Customers
by Gustavo Escobar Henríquez- 0.0
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1 hour on-demand video
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills Customer service is a necessary soft skill for anyone that has interactions with customers often. C = Take Control: To achieve conflict resolution in customer service, you must take control of the situation....
$12.99
Relationship Marketing Strategy for Financial Services
by Mukti Prakash Behera , Bindu K Nambiar , Hari S Iyer- 0.0
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6 Weeks
Ergo, it is imperative for Financial Services’ professionals to move from transaction management to relationship management and create meaningful relationships with the sole objective of enhancing customer value. The aim is to achieve customer loyalty and trust by providing an improved financial experience based on a complete understanding of the customer....
$149
Innovating with Data and Google Cloud
by Google Cloud Training- 4.9
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Approx. 2 hours to complete
In this course, you'll learn what data is, historical ways companies have used it to make decisions, and why it is so critical for machine learning. The role of data in digital transformation Leveraging data in your organization Describe the role of data in digital transformation and the importance of a data-driven culture....
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Arts and Heritage Management
by Andrea Rurale- 4.7
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Approx. 16 hours to complete
Today cultural institutions are facing important dilemmas in many aspects of their management. Successful completion of the quizzes is required for a course certificate as explained in the Grading Policy page. RATIOS: HEDONIC CONSUMPTION AND THE ROLE OF EXPERIENCE 1 Introduction to Experience Consumption 3 Consumer Immersion in Heritage Contexts 5 Co-Creating Experiences and Levers for Experience Innovation...
Customer Service Training | Keys To Satisfy Your Customers
by Jack Tran- 4.4
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1 hour on-demand video
An introduction to customer service and its importance in any business. With 5 years of experience in customer since I was a second-year student, I want to share all knowledge and experience in customer service, with the development in career path from Customer Service intern agent to a Customer Service Expert (or maybe from Junior level to the management/chief level)....
$12.99
Strategic Brand Management
by Ian Phau- 0.0
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12 Weeks
Evaluate how a brand equity management system can capture customer mindset and enhance market performance through sources and outcomes of brand equity This course is relevant to anyone working in marketing, communications, public relations, social media and advertising. In order to qualify for the MicroMasters Credential you will need to earn a Verified Certificate in each of the five courses....
$199
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