Search result for Customer relationship management training Online Courses & Certifications
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Customer Service - Contact Centers
by The Art Of Service- 4
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43 mins on-demand video
An introductory course about understanding the foundations of Contact Centers in Customer Service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. ·Customer Relationship Management The next and final level is Customer Service Expert program....
$9.99
Introduction to Management Information Systems (MIS): A Survival Guide
by Alfonso Durán Heras- 0.0
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6 Weeks
Management Information Systems (MIS) are an integral part of today’s professional landscape. From customer relationship management (CRM) systems handling the day to day interactions with clients and prospects, to financial systems issuing invoices and paying bills, day to day working life is increasingly controlled by these systems that dictate what to do and how....
$99
Don't Let Your Customers Run Your Business
by Zanette Phillips- 4.6
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2.5 hours on-demand video
Controlling Customer Debt and Managing the Ledger After initially delivering debt collection courses I designed this course to encompass accounts receivable, assessing a new customer for creditworthiness, debt collection, policies and procedures, training employees, customer negotiation skills, meetings for monitoring customer debt and evaluating office procedures. Why don't customer pay?...
$49.99
Process Leader Framework
by Janne Ohtonen, PhD- 4.1
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2 hours on-demand video
This course is for those people who want to learn new skills on customer centric process leadership. You will learn what is Process Leader Framework and how it will help your business to increase revenues and profits, decrease costs and improve customer service simultaneously. The course consists of one book and series of training videos....
$9.99
ComputerCavalry: IT Help Desk Training for IT Professionals!
by Korey Sheppard- 0.0
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1.5 hours on-demand video
Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT ComputerCavalry: Help Desk Training for IT Professionals is a 10 lecture course designed with update to date training for the customer service professional....
$15.99
FATF Recommendations on High Risk Customers and Activities
by Usman Zuberi- 0.0
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1 hour on-demand video
- Customer Due Diligence Measures - Enhanced Customer Due Diligence EDD - Correspondent Banking Relationship and related ML/TF risk factors This course will help you in your job roles particularly if your area is Compliance, Anti Money Laundering AML, regulatory Compliance, Customer Relationship and Risk Assessment and Management. Risk management professionals and students...
$12.99
Increase sales through great customer service skills
by Robert Da Costa- 4.2
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1 hour on-demand video
The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships. STOP PRESS: This course has now been used by hundreds of organisations as their defacto customer service training tool...
$9.99
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Customer Service - Conflict Resolution
by The Art Of Service- 3.7
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43 mins on-demand video
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam. Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses....
$9.99
Strategic Account Management
by Jim Hamilton , Michael Cant- 0.0
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6 Weeks
Strategic Account Management will examine a major challenge of sales teams - how to maintain your customer relationships in a competitive marketplace and how to grow their business with you. Appreciate how sellers structure their organization to manage customer accounts Compare and contrast the roles of customer service with customer success management with account management and key account management...
$149
Trucking - How to Become an Independent Owner Operator
by L.D. Sewell- 4.3
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1.5 hours on-demand video
But it will give you a very good start in the right direction and the ability to continue your training and education as you build your business....
$11.99
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