Search result for Certificate in customer experience management Online Courses & Certifications
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Brilliant Customer Service: How to Impress your Customers!
by Lecturio GmbH- 4.5
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1.5 hours on-demand video
Enhance your customer support and truly differentiate yourself from your competition! Face-to-face contact with your customersThe most effective use of telephone, email and CRM in the communication processHow to deal with difficult or angry customersLiberating your front line people so that they can truly enjoy the customer experience The course is designed for the following groups of people:...
$14.99
Customer Service Expert
by The Art Of Service- 4.3
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1 hour on-demand video
An expert level course about further understanding Customer Service in terms of leadership roles and team work. There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. Customer Service Foundation Program (2 points) + 5 x Customer Service Intermediate Programs (3 points each)....
$9.99
Customer Experience Management (CX): MASTERCLASS 2021
by Manos Filippou- 4.2
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8 hours on-demand video
Customer Experience Management (CX) on Steroids! This course includes a Guide/Cheat Sheet for busy professionals who do not have a lot of time, and want to acquire the most important information about Customer Experience (CX) with the least effort possible! In just 30 minutes learn everything you need to know about CX!...
$21.99
Operations Management: Strategy and Quality Management for the Digital Age
by Udatta Palekar- 4.6
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Approx. 19 hours to complete
In this course you will focus on process improvement. • Apply analytical techniques for tactical decisions in a process improvement project Module 2: Service Operations Management Module 3: Quality Management 1 Evolution of Quality Management (Part 1) 2 Evolution of Quality Management (Part 2) Module 4: Digitization and Operations Management Get Your Course Certificate...
Salesforce Sales Operations Professional Certificate
- 0.0
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Developed in partnership with Trailhead — Salesforce's official learning platform — this certificate aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. No previous experience in Salesforce, sales, or CRM is necessary to be successful....
Customer Success: Build Cross-Functional Relationships
by Kristen Hayer- 4.3
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1.5 hours on-demand video
This course will help you create a stronger customer experience by providing practical tips on how to engage other teams in your organization in a way that is meaningful to them. I'm excited to share my experience with you in this course! If you're ready to create more productive partnerships with teams in your company, join me in this course!...
$99.99
New Technologies for Business Leaders
by Mark Mueller-Eberstein, Dipl. Kfm.- 4.4
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Approx. 19 hours to complete
Instead of digital disruption, the new technologies and management methods will become the foundation of a Digital Transformation journey for better customer relationship management and client satisfaction. Knowing and loving your customer GERMAN: 2017 Study on Digital Transformation in Germany What do you need to experience and enjoy VR or AR content? How is trust in advertisement possible?...
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Lean Production
by Martin Grunow , Holly Ott- 0.0
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6 Weeks
Learn how to apply key elements of Lean Production, from minimizing inventory and reducing setup times, to using 5S and Kaizen, in order to improve quality and productivity in your workplace. The Professional Certificate is designed as preparation for a Lean Six Sigma Green Belt exam. To understand the importance and role in Lean Production of the customer "Takt....
$99
Value-Based Care: Population Health
by Lechauncy Woodard , Sara G. McNeil , Susie Gronseth- 4.8
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Approx. 7 hours to complete
Lead with Management Population Health Management and Value-Based Care Level Set: Healthcare Management Defining Population Health Management Policies and Programs for Population Health Management Chronic Disease Management Population Health Management and Value-Based Care Describe the relationship between population health management and the fundamental premise of Value-Based Care ...
Engineering Project Management: Initiating and Planning
by Tom Phalen , Kazimir Karwowski- 4.8
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Approx. 20 hours to complete
Rice Center for Engineering Leadership is a Registered Education Provider through the Project Management Institute (PMI)®. Learners who complete this course on the Certificate track will be awarded 12 hours of Profession Development Units. These are recognized by PMI for continuing education or can be applied toward the 35 hours of education required for the Project Management Professional (PMP)® certification....
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