Search result for Customer service Online Courses & Certifications
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Training for Customer service & Support
by Marina Hrabar- 3
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4.5 hours on-demand video
Do you work for an international organization in the Sales or Customer Service department, or speak to clients on the phone from a Help Desk or a Call Centre? - identify and define vocabulary used to enhance customer service - discuss and explain what customer service is and why it’s important...
$11.99
Zendesk Training for Customer Service Agents
by Guidoo Services- 4.5
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2 hours on-demand video
How to provide great customer support using Zendesk, a course for beginners If you want to know how to solve tickets in Zendesk and how to work on customer questions efficiently this course is for you. You will learn everything you need to know to use Zendesk as a Customer Service Representative for your current job or your new role....
$14.99
Modern Supervisor Skills
by Andrew S Koch- 4.8
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Approx. 10 hours to complete
• Explain why a strong customer service culture is crucial to organizational success. Building a Customer Service Environment Building a Service Culture Service Philosophy and Mission Service Breakdowns Customer Defection Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention....
Customer | How to Build Customer Loyalty
by Learoy Tonight- 4.3
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25 mins on-demand video
There is no question about the impact great customer service has on an organisation. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is a small section of Customer – At Your Service. Start tonight and be on your way to providing amazing customer service tomorrow....
$9.99
Customer | How to Map Out the Customer Journey
by Learoy Tonight- 3.8
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22 mins on-demand video
There is no question about the impact great customer service has on an organisation. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. Start tonight and be on your way to providing amazing customer service tomorrow....
$9.99
Brilliant Customer Service: How to Impress your Customers!
by Lecturio GmbH- 4.5
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1.5 hours on-demand video
Enhance your customer support and truly differentiate yourself from your competition! We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately....
$14.99
Surviving Customer Service: Skill & Career Enhancement
by Donovon Jenson- 4.5
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2 hours on-demand video
The essential skills and mindset training you need to provide exceptional customer service and jumpstart your career. I wanted to share these customer service skills as quickly as possible and deliver the information in a comprehensive but digestible course. By implementing these ideas, all customer service representatives will understand how to provide exceptional customer service....
$9.99
Using Customer Experience to Grow Your Business
by Dianne Denton- 4.2
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2 hours on-demand video
How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth You aren’t sure of the difference between customer service and customer experience You are spending excessive time and money troubleshooting with reactive customer service Understanding Customer Experience The Customer Journey Customer Behavior Making an Impact Through Customer Experience...
$12.99
Customer Service Training: Dealing with Difficult Customers
by Gustavo Escobar Henríquez- 0.0
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1 hour on-demand video
Customer service is a necessary soft skill for anyone that has interactions with customers often. And knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors....
$12.99
Customer Service -Delivering Presentations & Decision Making
by The Art Of Service- 5
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32 mins on-demand video
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications....
$11.99
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