Search result for Certifications for customer service Online Courses & Certifications
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Surviving Customer Service: Skill & Career Enhancement
by Donovon Jenson- 4.5
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2 hours on-demand video
The essential skills and mindset training you need to provide exceptional customer service and jumpstart your career. I wanted to share these customer service skills as quickly as possible and deliver the information in a comprehensive but digestible course. By implementing these ideas, all customer service representatives will understand how to provide exceptional customer service....
$9.99
Using Customer Experience to Grow Your Business
by Dianne Denton- 4.2
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2 hours on-demand video
How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth This would be a great course for you if: You aren’t sure of the difference between customer service and customer experience You are spending excessive time and money troubleshooting with reactive customer service The Customer Journey Customer Behavior Making an Impact Through Customer Experience...
$12.99
Customer Service Basics
by Integrity Training- 3.8
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1 hour on-demand video
Customer Service Basics The Customer Service Skills course is a training course for customer support and services staff to help them develop an effective and efficient mechanism of solving customer’s issues. This course develops the “Customer First” approach in the service and support staff that is responsible for providing the after sales support service to the customers....
$11.99
Brilliant Customer Service: How to Impress your Customers!
by Lecturio GmbH- 4.5
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1.5 hours on-demand video
Enhance your customer support and truly differentiate yourself from your competition! We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately....
$14.99
GDPR Privacy Data Protection CASE STUDIES (CIPT,CIPM, CIPP)
by Roland Costea- 4.5
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6 hours on-demand video
Course 5: Build Security Incident Response for GDPR Data Protection (incl. I have been involved in engineering privacy for a lot of industries including Automotive (Mercedes-Benz, Geely, Volvo) and also provided DPO as a service for several other top companies in Europe and US. Certifications I hold: CIPT, CIPM, CISSP, CRISC, CISM, CCSK, CCSP, LPT, CEH, ECSA, TOGAF...
$17.99
Fundamentals of Logistics, Supply Chain & Customer Service
by Bradley C.- 4.4
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5 hours on-demand video
Learn Logistics, Supply Chain and Customer Service The bonus 3rd course covers customer service. You'll learn about fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level. You will learn proven techniques for delivering outstanding customer service....
$9.99
Dealing With Angry Customers
by Dragos Iliescu- 4.4
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1 hour on-demand video
Skills and Techniques for Handling Most Customer Situations We live in an age when it’s become impossible to doubt how important each customer is for a business. I’ve worked in customer service for close to ten years, six of which I’ve spent training telemarketing and customer service representatives and supervisors....
$10.99
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Start Improving Customer Service
by Symon Stephens- 3.9
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1.5 hours on-demand video
Creating a Customer Service advantage in Your department or business through communication and Customer Management Personal Benefits of Providing great Customer Service Front line Managers or Supervisors who are new to customer service or currently feel they lack the skills or confidence. Anyone interested in Customer Service but with limited knowledge on its parameters...
$13.99
Salesforce Reporting
by Stephane Muller- 4.7
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Approx. 17 hours to complete
It is also important that you maintain data clean for your organization and you will work with creating reports, managing data, and creating full reports and dashboards. Lastly, you will focus on your customer base with Salesforce Service Cloud to maintain engagement through your services. Create customer entitlements and an entitlement process with milestones....
Operations Management: Strategy and Quality Management for the Digital Age
by Udatta Palekar- 4.6
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Approx. 19 hours to complete
You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. Welcome to Operations Management: Strategy and Quality for the Digital Age 1 Digital Platforms for Operations (Part 1) 2 Digital Platforms for Operations (Part 2)...
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