Search result for Customer service Online Courses & Certifications
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International Hospitality & Healthcare Services Marketing
by Sunmee Choi- 4.7
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Approx. 5 hours to complete
(1) Identify the unique characteristics of service businesses and create successful management strategies to better manage the role of customers to gain desirable business outcomes, better market products than are intangible, and better manage customer expectations and perceptions. Introduction to service businesse Unique characteristics of service businesses: 01. Customer participation Unique characteristics of service businesses: 02....
Dealing With Angry Customers
by Dragos Iliescu- 4.4
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1 hour on-demand video
I’ve worked in customer service for close to ten years, six of which I’ve spent training telemarketing and customer service representatives and supervisors. The current structure of this course is the result of over three years of careful analysis of hundreds of phone calls and discussions with dozens of customer service representatives, supervisors and quality checkers....
$10.99
Customer Service: Asking Yourself The Right Questions
by Jeff Burke- 0.0
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31 mins on-demand video
Customer Service can be a tough role to take on....
$12.99
Customer Service · Client Retention and Growth Strategies
by Thomasina Shealey · MBA- 3.5
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1 hour on-demand video
Grow Your Business · Get Creative With Your Customer Service Using Unconventional Client Retention Strategies Being in sales, running our day-to-day business; we sometimes neglect and lose focus of our core foundation and goal, developing deep, lasting, sustainable customer service skills and client relationships; without which, we would be out of business in short order....
$11.99
Increase sales through great customer service skills
by Robert Da Costa- 4.2
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1 hour on-demand video
The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships. STOP PRESS: This course has now been used by hundreds of organisations as their defacto customer service training tool...
$9.99
Bartender Pro: How To / Customer Service / Resume
by Shane Maddox- 4.6
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3.5 hours on-demand video
In this course, we show you how to become a professional bartender by providing you a step-by-step process and all the ins-and-outs of the service industry. CUSTOMER SERVICE TIPS, TRICKS & SECRETS "Through all my experience in many different bartending and service industry related environments, I've been able to hone in on what works and what doesn't....
$12.99
Customer Insights: New Product Development Orientation
by William Qualls- 4.4
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Approx. 19 hours to complete
This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and process of gathering customer insights for identifying and developing new product opportunities. MODULE 2: Product Development Customer Knowledge Requirement Identifying Customer Needs Steps in Customer Insight Research MODULE 3: Identifying the Voice of Your Customer...
Amazon FBA Course for Beginners 2020 (Private Label Product)
by Mehmet TEK- 4.1
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8 hours on-demand video
With Fulfillment by Amazon (FBA), you store your products in Amazon's fulfillment centers, and Amazon pick, pack, ship, and provide customer service for these products. Customers get Amazon's trusted customer service and returns. FBA leverages the Amazon customer service network stretching around the globe, managing customer inquiries, refunds, and returns for your FBA orders....
$13.99
ComputerCavalry: IT Help Desk Training for IT Professionals!
by Korey Sheppard- 0.0
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1.5 hours on-demand video
ComputerCavalry: Help Desk Training for IT Professionals is a 10 lecture course designed with update to date training for the customer service professional. You will learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues....
$15.99
11 Marketing Fundamentals to Build a Profitable Business
by John Di Lemme- 4
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2 hours on-demand video
Learning how to over-deliver for your customers and not prejudge them will not only dramatically increase your bottom line, but also strengthen your customer relationships. These words and phrases will take your marketing to the next level by connecting your product or service to what your customers really want in a way that’s absolutely irresistible to...
$11.99
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