Search result for Certifications for customer service Online Courses & Certifications
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11 Marketing Fundamentals to Build a Profitable Business
by John Di Lemme- 4
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2 hours on-demand video
Learning how to over-deliver for your customers and not prejudge them will not only dramatically increase your bottom line, but also strengthen your customer relationships. How to speak a vision for your customers that shows them what results your product or service will produce for them. Amazon “replaces” a buyer's frustration with satisfaction through extreme customer service....
$11.99
The Marketing Plan
by Ramon Diaz-Bernardo- 4.6
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Approx. 17 hours to complete
Create your own Marketing Plan for your own product or service idea. You will be required either to map the four crucial stages for your own product or service idea or use the Nissan Leaf case study (attached in the additional readings) in order to produce a professional example. Metrics for customer objectives....
Relationship Marketing Strategy for Financial Services
by Mukti Prakash Behera , Bindu K Nambiar , Hari S Iyer- 0.0
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6 Weeks
Comprehend the key principles of relationship marketing for financial services. Marketing now is less about the Product or Service and more about the value it creates for the Customers. Effective Relationship Marketing Strategy for achieving the desired Customer Lifetime Value Significance of Loyalty & Trust for a sustainable customer relationship Rekindling the lost relationship and implementing a Customer Reactivation Strategy...
$149
Automated Financial Reporting In Excel: Self-Service Reports
by Illumeo Learning- 4.2
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1 hour on-demand video
This course expands on building automated AND interactive financial reports for report users. This course expands the topic of automating monthly, quarterly, and yearly financial reporting processes to building automated AND interactive financial reports for report users. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more....
$12.99
Customer Service Master Class
by The Main Street Entrepreneur- 5
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44 mins on-demand video
Customer service is the new battle ground for business. Customers can go almost anywhere for a product or service these days but when they receive service beyond their furthest expectations they rave about it, tell all their friends, come back again and again....
$12.99
A Business Manager's Complete Guide to SalesForce CRM
by John Wiley & Sons- 3.9
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4 hours on-demand video
This course will teach you how to create a customer-focused business that will keep customers satisfied and coming back for more. By learning the ins and outs of this valuable customer relationship management program, your sales and service teams will be at the top of their game. Learn How to Effectively Use SalesForce to Manage Customer Relations...
$14.99
IT service operations and Service Desk management
by Danil Dintsis- 4.5
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2.5 hours on-demand video
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam. You learn how define 5x8, 24x7 and other work regimes, and develop a Service desk structure. You learn and try the MoSCoW prioritizing matrix to define requirements for a Service desk and supporting software systems....
$9.99
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Salesforce Basics
by Stephane Muller- 4.4
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Approx. 16 hours to complete
In this course, you will learn about what the world’s number one Customer Relationship Manager (CRM) system has to offer. You will learn about the basics in Lightning for Sales, Community Cloud and Marketing, and understanding how to secure your Salesforce Organization and Manage Permissions. Lightning Experience for Sales, and Accounts & Contacts...
Build AWS Serverless Lambda with Node/Express & Mongo (2020)
by Mike M- 4.4
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1 hour on-demand video
Throughout this course, we will be introduced to building and deploying a backend service that will help you create, read, updated and delete customer records and send SMS messages to specific customers that are in our database. - build a CRUD API service (that will allow users to create, read, update and delete customer records)...
$9.99
Culture of Services: New Perspective on Customer Relations
by Yutaka Yamauchi , Nao Sato- 0.0
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8 Weeks
Learn how to analyze and understand the difficult dynamics of customer service. Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This MOOC is sponsored by the Society for Serviceology. Basic understanding of the culture of customer service Basics of customer service research How to analyze customer interactions ...
$49
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