Search result for Certificate in customer experience management Online Courses & Certifications
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Digital Product Management: Modern Fundamentals
by Alex Cowan- 4.7
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Approx. 11 hours to complete
Maybe you’d talk to a customer somewhere in there and they’d tell you what features they wanted. Massive troves of data are available for making decisions and, at the same time, deep insights into customer motivation and experience are more important than ever. This course is ideal for current product or general managers interested in today's modern product management methods....
Product Management 101
by Todd Birzer- 4.6
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5.5 hours on-demand video
We will look at how to best position, price and manage these products in the market as part of our section on lifecycle management (i. Product Management 101 can help you meet the fundamental purpose of product management: to manage the full lifecycle of products and services to create exceptional customer value, generate long-term competitive advantage, and deliver year-after-year profitability....
$14.99
Managing Marketing in the Hospitality and Tourism Industry
by Ada Lo, Ph.D.- 0.0
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8 Weeks
In this hospitality management course, you will learn how to apply marketing knowledge and skills to the hotel and tourism industry. Students' learning experience will be enhanced through the use of creative approaches to solve marketing problems in hotel and tourism settings. Analyze and apply various marketing theories and concepts to practical applications in the hospitality and tourism industry...
$198
Onboarding Employees - A Strategic Approach
by Sai Acuity Institute of Learning Pvt Ltd Enabling Learning Through Insight!- 3.9
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1.5 hours on-demand video
A Talent Management Strategic Approach for Validation, Navigation, Integration & Separation! 2)Minimizing the cost of poorly trained new hires, in terms of substandard quality and customer service In this course, we propose an onboarding model that can help talent management leads to plan and execute an effective onboarding for their organization....
$9.99
ActiveCampaign Email Automation Masterclass
by Sarah Cordiner- 4.5
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3 hours on-demand video
Using automation software like ActiveCampaign significantly improves your CUSTOMER SERVICE experience, make your customer RESPONSE TIMES immediate and remove almost all of the admin in your business once implemented. ActiveCampaign is a customer record management system, a sales management system, it can manage your projects, client onboarding, My customer service feedback increased because prospects were getting instant responses....
$11.99
Customer Insights: Quantitative Techniques
by James Lenz- 4
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Approx. 14 hours to complete
In addition to focusing on the skills and practices for a successful New Product Development (NPD), the course will illustrate the multi-faceted challenges of NPD using authentic business situations. Upon completion of this course, the learner will have defined and redefined their product idea and created a credible sales forecast for use in an overall business case....
Effective Communication for Program and Project Stakeholders and Teams
by Bill Brantley- 0.0
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5 Weeks
Go beyond the communication methods you learned in the project management training. Obtaining your Project Management Professional (PMP) certification or Certified Associate in Project Management (CAPM) or similar project management certificate is the first step. In this course, you will learn about the Understanding Triad - know-what, know-how, and know-why. Gain the power skill of communication in this certificate program....
$199
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Salesforce Service Cloud Consultant Certification Course
by Mike Wheeler- 4.4
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11 hours on-demand video
Salesforce is currently the 7th most in demand IT skill in the world, and Salesforce Consultant Certifications help you rise above the competition. contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios. Identify challenges and considerations for business continuity in the contact center....
$22.99
Brand and Product Management
by Luis Rodriguez Baptista- 4.7
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Approx. 14 hours to complete
Brand and product management is a unique course which enables you to first understand the importance of brand and product management and then use brand development, architecture and portfolios, in order to achieve success. The customer experience journey. Use the Customer Experience Journey Tool Reading for Module 5: Toward a compelling customer touchpoint architecture...
Marketing Management Masterclass - 13 in 1 MBA Level Course
by Prof. Vijay Prakash Anand- 4.3
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7.5 hours on-demand video
Learn 'Marketing Management' subject in a simplified way through 13 comprehensive sections by a leading Professor Emmanuel Kwabena Appiah - I took this program to help me clarify lessons in my ongoing marketing management class for my MBA program. In 13 sections, this course helps you learn Marketing through 119 videos. In this course,...
$14.99
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