Search result for Certifications for customer service Online Courses & Certifications
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Customer Experience Management Blueprint
by Janne Ohtonen, PhD- 4.3
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5 hours on-demand video
By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization. This course gives you a very intense kickstart for your customer strategy The material illustrates how every part of an organization is part of the customer service experience...
$9.99
Introduction to SAP ISU/CCS
by Camille Barnes- 0.0
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34 mins on-demand video
Learn how this solution is integrated with SAP ERP and ECC while providing specific industry customer support, business processes, and master data. Students can expect to gain an overview of the business processes that can be mapped using SAP for Utilities Customer Care Service ("CCS")....
$12.99
Wharton Business Foundations Capstone
by Christian Terwiesch- 4.6
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Approx. 11 hours to complete
Choosing your Project and Videos for Review Marketing Plan for Review How Can Customer Centricity Be Profitable (19:03) Customer Retention (18:24) Customer Development (3:07) Preparing the Rough Draft, and Accounting and Finance Videos for Review...
The Complete 2019 Customer Journey & Experience Course
by iMarket XL- 3.3
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1.5 hours on-demand video
Design & create experiences that delight your customers, add meaning and move prospects through the customer journey Every social media post, landing page, product, service or process you spent countless hours creating can, and should, be designed. And these are just some of the facts taken from a recent study of the world's leading customer experience service company....
$11.99
Introduction to Service Management
by Jason Dion • 600,000+ Enrollments Worldwide- 4.4
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2 hours on-demand video
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you....
$16.99
Jira 7: For Developer, Administrator & Project Managers
by Packt Publishing- 4.4
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6.5 hours on-demand video
Get hands-on practice on Jira customization and issue tracking implementation for your organization The first course, Jira 7 Guide for Administrators and Developers you start with basics of JIRA and show how JIRA can be customized to suit the needs of your organization. Along with this, he has also authored several books for Packt....
$9.99
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
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Help Desk Analyst
by The Art Of Service- 3.9
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1.5 hours on-demand video
Present this certificate to the Project Management Institute (PMI) for 6 PDUs This certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level....
$11.99
Increase sales through great customer service skills
by Robert Da Costa- 4.2
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1 hour on-demand video
The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships. STOP PRESS: This course has now been used by hundreds of organisations as their defacto customer service training tool...
$9.99
Mastering Hadoop: The How to Guide of a Practical Approach
by Naman Agarwal- 2.8
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7 hours on-demand video
Data Analytics is a core part of any service based company now, more and more companies are pushing distributed computing and analytical processing into mainstream solution offering. However, earning customer loyalty and understanding the customer behaviour to make business decisions are easier said than done....
$9.99
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