Search result for Customer service Online Courses & Certifications
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Relationship Marketing Strategy for Financial Services
by Mukti Prakash Behera , Bindu K Nambiar , Hari S Iyer- 0.0
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6 Weeks
Marketing now is less about the Product or Service and more about the value it creates for the Customers. Effective Relationship Marketing Strategy for achieving the desired Customer Lifetime Value Significance of Loyalty & Trust for a sustainable customer relationship Rekindling the lost relationship and implementing a Customer Reactivation Strategy Service Excellence via Relationship Marketing...
$149
Marketing analytics: Know your customers
by Ray Welling- 4.7
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Approx. 20 hours to complete
Through structured learning activities (video lectures, quizzes, discussion prompts, industry interviews and written assessments) this course will teach you what to measure – and how – in order to maximise customer value. 1 It’s not about you, it’s about them: The primacy of the customer 3 Digging for gold – uncovering customer value...
The Complete 2019 Customer Journey & Experience Course
by iMarket XL- 3.3
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1.5 hours on-demand video
Design & create experiences that delight your customers, add meaning and move prospects through the customer journey Every social media post, landing page, product, service or process you spent countless hours creating can, and should, be designed. And these are just some of the facts taken from a recent study of the world's leading customer experience service company....
$11.99
Introduction to SAP ISU/CCS
by Camille Barnes- 0.0
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34 mins on-demand video
Learn how this solution is integrated with SAP ERP and ECC while providing specific industry customer support, business processes, and master data. Students can expect to gain an overview of the business processes that can be mapped using SAP for Utilities Customer Care Service ("CCS")....
$12.99
IBM Customer Engagement Specialist Professional Certificate
by IBM Training and Skills- 0.0
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Approx. 24 hours to complete
And one of the hottest areas with high demand is in IT customer service and support. Welcome to the IBM Customer Engagement Specialist Professional Certificate Course! What strategies should I use to understand the problem the customer is experiencing? Why are typing skills important in Customer Service? What terms are specific to processes and methodologies used in customer service?...
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
Mastering Hadoop: The How to Guide of a Practical Approach
by Naman Agarwal- 2.8
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7 hours on-demand video
Data Analytics is a core part of any service based company now, more and more companies are pushing distributed computing and analytical processing into mainstream solution offering. However, earning customer loyalty and understanding the customer behaviour to make business decisions are easier said than done....
$9.99
How to create Excellent customer Service and Become #1
by Anna Yurchenko- 4.2
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3 hours on-demand video
10 Steps to Inspiring Service | 20 Ways to Keep Customers | 10 Techs to Create Inspiring Service During the course, we will jointly develop a plan of service strategy implementation and work out in practice possible measures to improve the service of your company....
$44.99
Customer Experience Management Blueprint
by Janne Ohtonen, PhD- 4.3
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5 hours on-demand video
Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures Customer Experience Management brings real business results through optimizing customer interactions in order to maximize the customer lifetime value. The material illustrates how every part of an organization is part of the customer service experience...
$9.99
Branding and Customer Experience
by Michael Thompson- 4.6
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Approx. 11 hours to complete
Whether students come from a Branding or a Customer Experience background or perspective, this course will explore the synergies between and the intersection of the two sets of activities. Customer Journey Mapping from an Expert: Beatriz Macarrón, Strategy Director, Garaje de Ideas Required Reading: When and How to Create Customer Journey Maps Why Customer Service Gets Pulled in Different Directions...
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