Search result for Customer service Online Courses & Certifications
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Operations Management: Strategy and Quality Management for the Digital Age
by Udatta Palekar- 4.6
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Approx. 19 hours to complete
Module 2: Service Operations Management 1 Service Quality (Part 1) 2 Service Quality (Part 2) 3 Service Quality (Part 3) 4 Service Recovery Methods [sidebar] (Optional) 1 Disruptive Service Operations (Part 1) 2 Disruptive Service Operations (Part 2) 3 Disruptive Service Operations (Part 3)...
Help Desk Analyst
by The Art Of Service- 3.9
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1.5 hours on-demand video
This certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level....
$11.99
The Business of Product Management I
by Nancy Wang- 4.6
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Approx. 15 hours to complete
Customer Obsession Customer Personas vs. The Customer Acquisition Journey: AIDA Customer Obsession Learn why successful PMs start from the customer and work backwards to the product....
Sales Training Course: Learn Basic and Advanced Sales Skills
by Adam Lieberman- 3.8
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1 hour on-demand video
You Must Believe In The Product Or Service You Are Selling!! There are stores that are expensive and they pride themselves in customer service and some customers are willing to pay a premium for it. There are stores that are expensive and they pride themselves in customer service and some customers are willing to pay a premium for it....
$11.99
Customer Journey Map - Guest Experience Enhancement Tool
by Hotel Management School Your learning Partner- 0.0
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1.5 hours on-demand video
How mapping customer journey helps enhance experience | key touch points in journey | learn from experts In current times businesses need to spend time and effort in enhancing the customer experience with the business which can lead to better customer loyalty. In this course, we will explain the customer journey map with reference to the hotel....
$12.99
Marketing Fundamentals In Practice
by Eric Yeboah- 4.7
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2.5 hours on-demand video
Building great relationship with the customer is an important asset to an organisation, it is through relationship that develop customer loyalty. customers taste and preferences changes it's important that research are down consistently to know when new product or service are develop to meet customer need and expectations, following it's progression carefully through the product life cycle to ensure profitability....
$11.99
SalesForce CRM - A Complete Guide
by SkillTech Academy India- 0.0
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5 hours on-demand video
Learn to use Salesforce CRM Tool to efficiently execute Customer Relationship related Tasks and Projects This course is for Business Administration Students and Corporate Employees who want to learn about Customer Relationship Management with the powerful SAAS based CRM software Salesforce CRM. The system helps you to efficiently manage customer specific support request....
$15.99
Help Desk - Manager
by The Art Of Service- 4.4
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2.5 hours on-demand video
The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed....
$9.99
Create a Customer Journey Map with Personas for Beginners
by Customer Experience 24/7- 4.1
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1.5 hours on-demand video
Step by Step Instructions to a Better Customer Experience Do you also want to increase your company's customer loyalty? If yes, customer experience is for you! I will walk you through the fundamentals of something called the Customer Experience process so that you can uncover where customers like you struggle....
$11.99
Online Reputation Management: Negative Business Reviews
by Steve Phillips- 4.3
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3 hours on-demand video
But the way you handle negative reviews will set the stage in moving forward and improving your company's customer service and online reputation. ) and service industries (plumbers, furnace repairs, roofers, etc. Clients he counseled across a wide variety of businesses include heating and cooling; law firms; accountants; dentists manufacturing; florists; photographers; mental health service providers, and many others....
$9.99
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