Search result for Certificate in customer experience management Online Courses & Certifications
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Customer Experience Management Blueprint
by Janne Ohtonen, PhD- 4.3
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5 hours on-demand video
Customer Experience Management brings real business results through optimizing customer interactions in order to maximize the customer lifetime value. This customer experience management course contains powerful tools, techniques and teachings to deepen your knowledge with customer emotions and other relevant aspects. Over 5 hours of high quality customer experience management content delivered by highly experienced business coaches...
$9.99
International Hospitality & Healthcare Services Marketing
by Sunmee Choi- 4.7
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Approx. 5 hours to complete
This course is designed to help those who are interested in career advancement opportunities in these industries or who want to be inspired by these industries to better equip themselves with enlightened and creative management capabilities. Key elements of design in experience management: Interaction Key elements of design in experience management: Facility...
Becoming the customer service SUPERSTAR Certification course
by Yvonne Ohui MacCarthy, CSP- 4.1
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1 hour on-demand video
A step by step guide on how to become the most efficient customer service employee for your organization and customers. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided....
$9.99
CX - Customer Experience Management in 2020 and 2021
by Matthieu Bonelli- 4.4
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2 hours on-demand video
How to put your customers first, every time, in this intermediary course. This course has been designed to give you an overview of useful concepts in the field of Customer Experience Management, with best practices for you to deepen your knowledge and make an impact for your business....
$9.99
Customer Experience Certification Workshop
by Dr Osman Khan- 4.3
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3.5 hours on-demand video
Customer Experience is fast becoming the industry standard in marketing, and HR (employee experience). What is customer experience management (CEM) and how to adopt it to your organisation Certificate of completion from the Institute of Customer Management MBA, with over 20 years of experience in customer services One of the leading customer experience and customer loyalty experts in the world...
$11.99
Reports, Dashboards, and Customer Success in Salesforce
by Angela Prakash , Anthony Jones- 4.9
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Approx. 30 hours to complete
You will learn the basics of effective customer support, and you will leverage a variety of new tools available in the Salesforce Service Cloud to effectively manage customer relationships. Supporting Customer Success Managers Everyday Tasks of a Customer Success Manager Reports, Dashboards, and Customer Success in Salesforce Syllabus Building Reports in Lightning Experience...
Telephone Etiquette - Customer Service Certification Course
by Yvonne Ohui MacCarthy, CSP- 4.6
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34 mins on-demand video
Certification - Speak right, build confidence and professionalize each telephone interaction to improve customer service This telephone etiquette customer service course would enhance the customer experience of your customers and make customer service management easy. It is a double certificated course, meaning you get a certificate from Udemy and one from the Institute of Customer Service Professionals....
$11.99
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Customer Service Foundation
by The Art Of Service- 4.3
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26 mins on-demand video
An introductory course about understanding the foundations of Customer Service. From the eight Customer service Intermediate programs that are available, you will select a minimum of five programs to complete and progress to the Expert program, each Intermediate program will earn you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement)....
$9.99
Foundations of Project Management
by Google Career CertificatesTop Instructor- 4.9
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Approx. 15 hours to complete
In this course, you’ll discover foundational project management terminology and gain a deeper understanding of the role and responsibilities of a project manager. - Define change management and describe the role of the project manager in the process. Embarking on a career in project management Welcome to the Google Project Management Certificate...
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. You’ll learn key principles in From Product-Centric to Customer-Centric Management New Start-ups in Customer Centricity...
