Search result for Customer centricity Online Courses & Certifications
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Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
- Customer centricity: not synonymous with customer service, customer centricity starts with customer focus and need-gathering. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity More Reflections on Customer Centricity Questions on Customer Centricity Barriers to, and Challenges of, Customer Centricity New Start-ups in Customer Centricity...
Grow Your Business Using Net Promoter Score®
by Kushal Dev- 4
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1.5 hours on-demand video
Have you been thinking to embark on the journey of Customer centricity and Net Promoter Score®? Chairman and Co-Founder, Customer Guru Customer Experience Professionals, Entrepreneurs & Business leaders - Who are serious about building a customer centric business!Anyone who wants to learn about NPS® and the principles of customer centricity...
$9.99
Managing the Value of Customer Relationships
by Pete Fader- 0.0
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6 Weeks
Make an informed decision about whether, how, and when to invest in customer centricity Make the case for customer centricity in your organization Decide what initial experiments your company should invest in to achieve customer centricity...
$585
Customer Relationship Management
by Shainesh G- 0.0
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6 Weeks
Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM. Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. Customer centricity Customer lifetime value Customer value management How to build long term customer realtionships...
$149
Customer Success | Understanding Your Customers
by Dr. Muhammad Tahir Jan- 4.7
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1 hour on-demand video
Understand the meaning of Customer Success Understand Customer Centricity Understand Customer Value Understand Customer Satisfaction Understand Customer Loyalty Understand Customer Value-Driven Marketing Strategies Understand Customer Engagement Understand Customer Equity Know different types of customers or customer groups Understand Customer Generated Marketing...
$11.99
Fundamentals of digital management
by Уколов Владимир Федорович- 0.0
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Approx. 39 hours to complete
Learn the stages of the life cycle of digital management and development of companies, study customer centricity and management of business process optimization, learn the practice of creating a digital management team and project management of transformation of large manufacturing companies, taking into account the psychological factor and possibilities of digital thinking....
Innovation for Entrepreneurs: From Idea to Marketplace
by Dr. Thomas J. Mierzwa- 4.6
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Approx. 11 hours to complete
Customer Discovery and Validation Customer types Customer archetypes Customer segments and business models Customer segments, value propositions, product features Customer value Troubleshooting your customer discovery...
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The hidden value – Lean in manufacturing and services
by Aurélie Delemarle, Ph.D , Dr. Thomas Frost , Salvatore Cali , Elsa Blume- 4.8
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Approx. 15 hours to complete
Lean is a powerful methodology that enables managers and employees to shift their mindset and helps companies to keep their business sustainable by creating competitive advantage. Today, in an increasingly complex and dynamic world, where companies struggle to maintain competitive advantage, Lean is more important than ever. In this course, you will learn:...
Wharton Business Foundations Capstone
by Christian Terwiesch- 4.6
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Approx. 11 hours to complete
How Can Customer Centricity Be Profitable (19:03) Customer Retention (18:24) Customer Development (3:07)...
