Search result for Customer delivery Online Courses & Certifications
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Essentials of Customer Service
by Saurabh Jetli- 5
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36 mins on-demand video
Simplifying delivery of customer service The course revolves around Customer service, its relevance and how it can be delivered. It brings to light some key actions in the form of Ownership, reduction of Customer effort and the need to measure customer service....
$11.99
Services Marketing In Totality
by Eric Yeboah- 4.2
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2 hours on-demand video
service recovery strategies, service failures, service encounters, customer role in service delivery Delivery good services to customer is a great competitive advantage. enable people to fairly understand the challenges involved in service delivery understand customer roles in service delivery...
$11.99
Effecting Digital Transformation with Data Analytics Projects
by Bill Brantley- 0.0
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4 Weeks
Learn how to transform an organization digitally through simulations and case studies by applying the Disciplined Agile Delivery framework to work through three simulations. How will you digitally transform your organization to give the best customer experience? For all three digital transformations, we will use Disciplined Agile Delivery to plan and execute the organizational change programs....
$199
E-commerce logistics and Last Mile
by Cesar Becerra , Catalina Silva-Plata , Maria Camila Reinoso Gálvez , Nury Rodríguez- 0.0
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5 Weeks
High demand in the E-commerce market and the transportation of products are very important factors in customer satisfaction. It is a great challenge to ensure that delivery is timely and in keeping with the client’s expectations. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever....
$25
Business Model Innovation | Stand Out to Grow Your Business
by Robin & Jesper- 4.4
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9.5 hours on-demand video
Physical Marketing, Sales & Delivery Innovations Digital Marketing, Sales & Delivery Innovations Customer Relationships Innovations Physical Marketing, Sales & Delivery Innovations Digital Marketing, Sales & Delivery Innovations Customer Relationships Innovations...
$9.99
Customer Journey Map - Guest Experience Enhancement Tool
by Hotel Management School Your learning Partner- 0.0
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1.5 hours on-demand video
How mapping customer journey helps enhance experience | key touch points in journey | learn from experts In current times businesses need to spend time and effort in enhancing the customer experience with the business which can lead to better customer loyalty. In this course, we will explain the customer journey map with reference to the hotel....
$12.99
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
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Customer Service Expert
by The Art Of Service- 4.3
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1 hour on-demand video
An expert level course about further understanding Customer Service in terms of leadership roles and team work. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. Customer Service Foundation Program (2 points) + 5 x Customer Service Intermediate Programs (3 points each)....
$9.99
Healthcare Delivery Providers
by Dr. Rahul Koranne- 4.7
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Approx. 25 hours to complete
Welcome to the exciting world of Healthcare Delivery Providers! Current and future leaders will need to constantly innovate in order to sustain this industry into the future- by creating value for the end customer and the entire population, as well as increasing engagement of the humans who work within this industry....
Customer Service - Contact Centers
by The Art Of Service- 4
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43 mins on-demand video
An introductory course about understanding the foundations of Contact Centers in Customer Service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam. The next and final level is Customer Service Expert program....
$9.99
