Search result for Customer journey mapping Online Courses & Certifications
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Customer Experience Journey Mapping
by Dr Osman Khan- 3.6
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1 hour on-demand video
The customer journey mapping course is a critical process in developing a great experience for your customer (the customers can be shoppers, employees, business partners, citizens, tourists, patients, etc). Based on extensive research, we have developed a customer journey mapping toolkit. Learn about customer journey mapping, Customer Journey Mapping toolkit (just download and use)...
$11.99
Customer Journey Map - Guest Experience Enhancement Tool
by Hotel Management School Your learning Partner- 0.0
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1.5 hours on-demand video
How mapping customer journey helps enhance experience | key touch points in journey | learn from experts In current times businesses need to spend time and effort in enhancing the customer experience with the business which can lead to better customer loyalty. In this course, we will explain the customer journey map with reference to the hotel....
$12.99
Marketing Innovative Products and Services
by Lola Koiki- 0.0
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4 Weeks
We’ll explore how to develop an informed marketing plan that aligns with customer needs based on real market research. Learn the fundamentals of product strategy with attention to product vision, user journey mapping, business modeling, SMART objectives, customer profiling, customers jobs, customer pains, customer gains, competition, and differentiators....
$149
Branding and Customer Experience
by Michael Thompson- 4.6
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Approx. 11 hours to complete
In this course, we will use a framework - adapted from Customer Journey Mapping - for focusing and organizing students' thinking about the operational implications of their branding projects. Customer Journey Mapping from an Expert: Beatriz Macarrón, Strategy Director, Garaje de Ideas Required Reading: When and How to Create Customer Journey Maps Required Reading: Common Pitfalls of Customer Journey Mapping...
Create a Customer Journey Map with Personas for Beginners
by Customer Experience 24/7- 4.1
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1.5 hours on-demand video
Step by Step Instructions to a Better Customer Experience Do you also want to increase your company's customer loyalty? This is by using what is called a Customer Journey Map to tell the story of an individual Persona....
$11.99
Customer | How to Map Out the Customer Journey
by Learoy Tonight- 3.8
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22 mins on-demand video
If you want to provide an amazing customer experience, you need to understand the journey of your customer. Mapping out the customer journey will give you insight into their experience. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience....
$9.99
Customer Insights: New Product Development Orientation
by William Qualls- 4.4
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Approx. 19 hours to complete
This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and process of gathering customer insights for identifying and developing new product opportunities. MODULE 2: Product Development Customer Knowledge Requirement MODULE 4: Design Thinking and Customer Journey Maps Mapping Customer Experiences Creating Customer Journey Maps...
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Customer Experience Certification Workshop
by Dr Osman Khan- 4.3
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3.5 hours on-demand video
Customer Experience is fast becoming the industry standard in marketing, and HR (employee experience). What is customer experience (CX) and how to apply it to your organisation Learn about customer journey mapping, Develop a customer journey map (using our template) What you need to pass the CCXP (Certified Customer Experience Practitioner) certification Customer Journey Mapping toolkit (just download and use)...
$11.99
The Complete B2B Sales from Basics to Advanced
by Online Courses Institute- 4
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1 hour on-demand video
Learn B2B Sales, Factors and Fundamentals, Best Techniques in B2B Selling, Customer Aquisition and Personas & more ! ✔ Customer Acquisition ✔ Customer Personas ✔ Customer Journey ✔ Building and Mapping Content in B2B Sales...
$13.99
Innovating with the Business Model Canvas
by Alex Cowan- 4.6
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Approx. 4 hours to complete
Knowing Your Customer Getting to Know Your Customer Better: Think See Feel Do Sculpting the Customer Journey: AIDAOR Delivering the Customer Journey through Customer Relationships and Channels Mapping Customer Relationships and Channels...
