Search result for Customer relations management certification Online Courses & Certifications
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Customer Relationship Management
by Shainesh G- 0.0
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6 Weeks
Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM. Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. Customer lifetime value Customer value management How to build long term customer realtionships...
$149
Culture of Services: New Perspective on Customer Relations
by Yutaka Yamauchi , Nao Sato- 0.0
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8 Weeks
In this business and management course, you will learn how to analyze customer interactions, using video data taken in actual services. Through discussions of a variety of services such as sushi bars, restaurants, hotels and apparel, you will explore the nuanced and paradoxical nature of customer relations and discuss how to design services from cultural perspective....
$49
Certified Quality Process Analyst Training
by Quality Gurus Inc.- 4.4
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18 hours on-demand video
Passing the ASQ® CQPA certification exam. ASQ CQPA CERTIFICATION EXAM PREPARATION: Training your entry-level quality assurance, inspection and quality management team members to understand the basics of quality principles and apply best practices in their work areas....
$49.99
Supply Chain Operations Metrics and KPI's
by Operational Excellence Training- 4.3
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1.5 hours on-demand video
Learn to Create Value, Improve Performance, and Drive the Success of Your Supply Chain Management System High-performance supply chain management is all about getting product to the customer in the right way, for the right price....
$13.99
Customer Experience Certification Workshop
by Dr Osman Khan- 4.3
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3.5 hours on-demand video
The workshop that will help you get the CCXP certification What is customer experience management (CEM) and how to adopt it to your organisation What you need to pass the CCXP (Certified Customer Experience Practitioner) certification Become an Alumni of the Institute of Customer Management (UK) Certificate of completion from the Institute of Customer Management...
$11.99
Conflict management in the workplace
by Sharon Xuereb- 4.3
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1.5 hours on-demand video
You will discover what your preferred conflict management style is, and the situations where it is most suitable....
$9.99
Strategic Brand Management
by Ian Phau- 0.0
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12 Weeks
Examine product/brand management decisions and investigate the strategies and tactics to build, measure and manage brand equity. Evaluate how a brand equity management system can capture customer mindset and enhance market performance through sources and outcomes of brand equity How to evaluate a brand equity management system...
$199
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Customer Service - Contact Centers
by The Art Of Service- 4
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43 mins on-demand video
The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services. The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program....
$9.99
Start Improving Customer Service
by Symon Stephens- 3.9
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1.5 hours on-demand video
Creating a Customer Service advantage in Your department or business through communication and Customer Management Learn this key skill in business and management today and start to build the team around you that will carry your future successes with Customers who promote you every chance they get. Anyone interested in Customer Service but with limited knowledge on its parameters...
$13.99
Customer Experience Journey Mapping
by Dr Osman Khan- 3.6
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1 hour on-demand video
Identify and map, the customer's journey (touch-points), to create great customer experiences. This workshop is part of the larger Customer Experience Certification Workshop course, which helps you to learn Customer Experience in depth, and to prepare for the CCXP certification. Become an Alumni of the Institute of Customer Management (UK) Certificate of completion from the Institute of Customer Management...
$11.99
