Search result for Customer-centric approach Online Courses & Certifications
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The New Sales Process is a Game Changer
by Hossam Hosni- 3.8
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2.5 hours on-demand video
You will also learn the new marketing direction, moving the industry from Product centric to Customer centric, without losing the product and brand focus. We need to smooth this she shift from Product Centric to Consumer Centric by defining the correct strategy, appointing or training the right people and adopting the suitable marketing direction....
$12.99
Introduction to Marketing
by Barbara E. Kahn , Peter Fader , Jagmohan Raju- 4.8
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Approx. 10 hours to complete
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies. CUSTOMER CENTRICITY: The Limits of Product-Centric Thinking & The Opportunities and Challenges of Customer Centricity...
Customer Experience Management Essentials
by Roel Leijten- 3.7
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3.5 hours on-demand video
Learn How To Measure And Improve Customer Loyalty You will learn how to measure these touch points and we discuss different models to determine the right business strategy for a customer centric organization. This is not a theoretical overview, but a hands-on approach on Customer Experience Management in order to measure and improve customer loyalty....
$9.99
Customer Centric Marketing for Entrepreneurs
by Beth Goldstein- 0.0
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4 Weeks
Understanding how to quickly identify true customer needs and then apply the learnings to identify the right marketing approach for your company is critical if you are looking to launch and/or grow a business. How to use customer discovery tools to identify market needs, problems and opportunities Respond to evolving customer needs using personal, digital, social and mobile spheres...
$149
Design Thinking - A hands-on course on Innovation
by Hemang Shah- 3.6
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39 mins on-demand video
course is a hands-on approach to Design Thinking, a popular and it is a strong drive to solve key problems faced by the customer when The approach is very successful in addressing latent needs, which results in an unforgettable customer experience. on a path of a successful customer experience. These will walk you through understanding customer...
$9.99
Customer Experience Management (CX): MASTERCLASS 2021
by Manos Filippou- 4.2
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8 hours on-demand video
#1 Customer Experience Management Course. Customer Journey. When companies are closing doors one after the other, then it is a priority to take a brand-new approach and adjust. Do you know that companies lose more than 75 billion dollars every year as a result of bad customer service? Find out why BAD CUSTOMER SERVICE = BAD BUSINESS!...
$21.99
Product Management with Lean, Agile and System Design Thinking
by Nitin R. Joglekar , Varun Nagaraj- 0.0
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6 Weeks
use customer co-creation and understanding of their needs to become a "champion" for user-centric development in digital technology. use a data-and metrics-driven approach to make product life cycle decisions including pricing, versioning, maintenance, helpdesks and end of life. Idea generation, customer need assessment, co-creation, definition and validation of minimal viable product (MVP) and allied set up of requirement documents...
$399
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An Introduction to Business Design Thinking
by Marc Mclaughlin- 3
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2 hours on-demand video
This course offers you a real-world introduction to the topic of Business Design Thinking Business Design Thinking is a relatively new discipline and lives at the intersection of business and design. It has naturally emerged as design methodologies have become more business-facing with a growing demand to be more "customer-centric”. Easier said than done....
$12.99
Effective Sales – An Overview
by Nelson Yoshida , Edson Ito , Cesar Rodrigues , Samantha Mazzero- 4.5
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Approx. 21 hours to complete
And this approach applies to a diverse range of sectors. Video 1 - Xavier and Logan in: Customer centric selling Video 2 - Customer centric selling model explained Video 3 - Why Customer Centric Selling Why Customer Centric Selling Practice quiz: Customer relationship: Implications of Customer centered sales Graded quiz: Customer oriented selling...
ServiceNow IT Operations Management
by Packt Publishing- 3.6
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2 hours on-demand video
It takes a service-centric approach to operations management and consolidates all your resource data into a single-system IT record. His knowledge has helped many organizations in numerous ways, including defining their strategy, streamlining the service management process, optimizing cost, adhering to compliance requirements, increasing customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more....
$14.99
