Search result for It service management Online Courses & Certifications
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IT Service Management
by Handson ™- 0.0
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5 hours on-demand video
This course provides those are professional, to support professional who already working in Information Technology service management with an understanding of how to integrate a series of steps that an organization uses to implement Solutions that provide a continuous flow of value to a customer. It gives them an understanding of service production, service standard and improvement procedure....
$12.99
IT service operations and Service Desk management
by Danil Dintsis- 4.5
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2.5 hours on-demand video
Improve Service Desk and IT support processes and service functions. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics....
$9.99
ITIL 4 Exam Preparation
by Allyson Pippin , Kelley Conrad , Sabrina Moore- 4.7
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Approx. 18 hours to complete
Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle. Key Concepts of Service Management Module 2 - Service Management Terms (video 1 of 3) The Four Dimensions of Service Management Module 7- Service Management Practices (video 4 of 10)...
Presales Management - IT Solutions & Service Providers
by Kamaraju Turaga- 0.0
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2.5 hours on-demand video
A Framework for effective management of Presales processes. The framework has been developed keeping in view the following best practices followed for business acquisition across IT Solutions and Service providers: The activities are performed by the proposal management team which has representation from different functional areas within the organization....
$12.99
C_SM100_718 SAP Certified Technology Associate Test Exam
by Skill Boost- 2.9
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Pass SAP Certified Technology Associate - SAP Solution Manager (IT Service Management Configuration) 7. This is the Only course in udemy where you will find 120+ hand picked question/answer that will help you to pass (C_SM100_718) SAP Certified Technology Associate - SAP Solution Manager (IT Service Management Configuration) 7....
$12.99
Introduction to Service Management
by SkillSolve Training- 0.0
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32 mins on-demand video
Accredited Course, Helps you get acquainted and become an informed member of your IT / Service management environment. Service Management - Introduction Accredited Course, Helps you get acquainted and become an infomed member of your IT / Service Management environment. Familiarity with IT services and Service management is useful but not essential....
$12.99
Operations Management: Strategy and Quality Management for the Digital Age
by Udatta Palekar- 4.6
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Approx. 19 hours to complete
Module 2: Service Operations Management 1 Service Quality (Part 1) 2 Service Quality (Part 2) 3 Service Quality (Part 3) 4 Service Recovery Methods [sidebar] (Optional) 1 Disruptive Service Operations (Part 1) 2 Disruptive Service Operations (Part 2) 3 Disruptive Service Operations (Part 3) Module 3: Quality Management Module 4: Digitization and Operations Management...
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SDI SERVICE DESK MANAGER QUALIFICATION (SDM) practice exams
by Drew Stanton- 3.3
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The students will equip with the essential management capability to lead and build a sustainable service desk team. Additionally, this course encompasses service management best practices that provides the students with essential process and tool knowledge to attain efficient, effective and economical service desk processes It addresses the support methodologies, technologies and tools utilised within the service desk....
$12.99
Security Operations
by Faye Mitchell , Sandy Taramonli , Christo Panchev- 0.0
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Examine the role and composition of a security operations centre (SOC) and how it works within an organisation. The role of the security operations centre (SOC)SOC processesSOC staffThe SOC interface with the businessSOC, governance and IT service managementSecurity traps and the dark net...
Free
Service Desk and ITIL Fundamentals
by Juan Sebastian Garcia- 3.4
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1 hour on-demand video
The course material is based on the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and also my 20 years of experience as an IT professional. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them....
$9.99
